Retail Sales Associate - Seneca

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Hearts for the Homeless

Retail Sales Associate - Seneca

West Seneca, NY
Paid
  • Responsibilities

    Job Title: Retail Sales Associate

    Pay: Starting at $16.00 per hour

    Location: Hearts for the Homeless Thrift Store

    Job Type: Part-Time

    Work Location: In store, West Seneca, NY

    Job Summary

    The Retail Sales Associate (RSA) plays a vital role in delivering an excellent shopping experience at the Hearts for the Homeless Thrift Store. This position supports all day-to-day retail operations, including customer service, register transactions, merchandising, store appearance, and collaboration with staff and volunteers. The ideal candidate is customer-focused, dependable, and comfortable working in a fast-paced retail environment.

    Key Responsibilities

    • Greet customers as they enter and exit the store in a friendly and professional manner
    • Provide high-quality customer service in alignment with company standards and scripts
    • Operate the cash register and point-of-sale system accurately, including cash and credit transactions
    • Assist customers with product questions and loyalty program sign-ups
    • Stock shelves and clothing racks to maximize shopping opportunities
    • Maintain cleanliness and organization of the sales floor, fitting rooms, register area, restrooms, and other public areas
    • Remove unsold merchandise as directed and assist with inventory needs
    • Support store opening and end-of-day closeout procedures
    • Work collaboratively with staff and volunteers, providing clear direction when needed
    • Communicate customer service issues, register discrepancies, and operational concerns to management
    • Attend required trainings and staff meetings
    • Follow company policies, procedures, and code of conduct
    • Perform other duties as assigned

    Qualifications

    • High school diploma or GED preferred
    • 2 years of retail experience preferred
    • Experience working with volunteers is a plus
    • Reliable, punctual attendance with flexibility to work scheduled shifts
    • Ability to multitask in a fast-paced environment
    • Strong customer service and communication skills
    • Ability to work independently or as part of a team
    • Ability to stand for extended periods and lift up to 35 pounds
    • Basic computer skills, including POS systems, email, Microsoft Word, and Google Docs
    • Attention to detail and ability to reconcile daily receipts

    Schedule

    • Monday through Saturday

    Benefits

    • Health insurance
    • Dental insurance
    • Vision insurance
    • Health Savings Account (HSA)
    • Flexible Spending Account (FSA)
    • 401(k)

    Work Environment

    • In-person position (not remote)

    Why Join Hearts for the Homeless?

    At Hearts for the Homeless Thrift Store, your work directly supports our mission while helping create a welcoming and positive experience for every customer.

    Apply today and join a team that makes a difference in the community!