Job description:

Carry-On Cannabis is a multi-state dispensary brand with locations in New Jersey and New York. Inspired by the spirit of travel and escape, we create spaces where people can find a moment of calm, curiosity, or connection. We call our customers Passengers because every visit should feel like a destination, not just a transaction.

We hold ourselves to high standards. Not out of perfectionism, but because we care. We care about how we show up for one another, how we treat our Passengers, and how we do things the right way, even when it's the harder route.

If you're passionate about cannabis, great customer experiences, and being part of a team that's building something intentional, we'd love to hear from you.

Position Overview

The Retail Sales Associate is the frontline of the Carry-On experience. You're the person our Passengers interact with most, and how you show up matters. This role is about more than ringing up sales. You're guiding people through their cannabis journey with knowledge, patience, and genuine care. Whether someone is a first-time visitor or a regular on our flight path, they should leave feeling welcomed, informed, and supported.

Key Responsibilities

Passenger Experience

• Greet every Passenger with warmth, eye contact, and intention
• Ask questions, listen actively, and match product recommendations to what the Passenger actually needs (not just what's popular or what you personally like)
• Educate Passengers on product types, consumption methods, effects, and responsible use
• Create a comfortable environment where people feel safe asking questions, whether they're cannabis-curious or experienced consumers
• Handle Passenger concerns with professionalism and get a manager involved when needed

Sales Floor Operations

• Process transactions accurately using the Treez POS system
• Verify customer identification in accordance with New York State cannabis regulations
• Maintain a clean, organized, and visually appealing sales floor at all times
• Assist with product merchandising, restocking, and inventory counts
• Follow all opening and closing procedures as assigned

Compliance

• Maintain working knowledge of New York Office of Cannabis Management (OCM) regulations
• Follow all standard operating procedures related to product handling, inventory tracking, and transaction processing
• Complete all required state and company training on cannabis regulations, safety, and responsible sales
• Accurately log and report any discrepancies, incidents, or compliance concerns immediately

Team Contribution

• Communicate clearly and consistently with managers and coworkers, primarily through Slack
• Support teammates during high-traffic periods and pitch in wherever coverage is needed
• Participate in team meetings, training sessions, and product education opportunities
• Maintain accurate timekeeping through KayaPush, including clocking in/out and logging breaks

Qualifications

Required

• Must be 21 years of age or older
• High school diploma or equivalent
• Availability to work a flexible schedule including weekends, holidays, and evening shifts
• Reliable transportation to the Niagara Falls location
• Strong communication skills with a natural ability to connect with a wide range of people
• Ability to stand for extended periods and lift up to 30 lbs
• Willingness to complete all required New York State cannabis employee training

Preferred

• Previous retail, hospitality, or customer service experience
• Experience working in a licensed cannabis dispensary
• Familiarity with cannabis products, strains, consumption methods, and effects
• Experience with POS systems (Treez experience is a plus)
• Bilingual candidates are encouraged to apply

What You Bring to the Team

• You're curious. You want to learn about the product and the people buying it.
• You're reliable. You show up on time, communicate early when something comes up, and follow through.
• You're respectful. You treat Passengers and coworkers with patience and professionalism, even on the tough days.
• You're adaptable. Cannabis retail moves fast. You stay flexible, stay informed, and stay positive.

Compensation and Benefits

• Competitive hourly rate, commensurate with experience
• Employee discount
• Paid sick time accrued from day one
• Paid Time Off for full-time employees
• Birthday half day (paid, after 90 days)
• Holiday pay at 1.5x rate for shifts worked on observed holidays
• Eligibility for New York Paid Family Leave (PFL)
• Growth opportunities within a multi-location, expanding brand

Equal Opportunity Employer

Carry-On Cannabis is proud to be an Equal Opportunity Employer. We're committed to building a team that reflects the diversity of the communities we serve. We welcome applicants of all backgrounds, identities, and experiences, including but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and veteran status.

This job description outlines key responsibilities and qualifications and may be adjusted to align with evolving business needs or regulatory updates. Carry-On Cannabis reserves the right to modify job duties at any time.