Retail Sales & Client Experience Specialist

Restore Hyper Wellness - RHWS037

Retail Sales & Client Experience Specialist

Brooklyn, NY
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Employee discounts

    Wellness resources

    Benefits/Perks

    Full benefits package (for full-time team members)

    Competitive hourly pay + performance bonuses (based on memberships/packages and team goals)

    Free and discounted wellness services

    Relaxed, wellness-focused workplace

    Casual dress code

    Supportive, team-oriented culture

    Clear growth path for high performers (Senior Consultant → Leadership opportunities)

    Company Overview At Restore Hyper Wellness – the nation’s leader in cutting-edge wellness services – we help people feel better, look better, and perform at their best. Our mission is to make Hyper Wellness® accessible, affordable, and even fun.

    We’re building a team of people who bring positive energy, love helping others, and thrive in a culture where great service and great sales go together.

    Job Summary As a Wellness Sales Consultant, (we call them Hyper Wellness Representatives) you’ll deliver a 5-star client experience and help clients commit to a consistent wellness routine by recommending and closing the right membership or package.

    This is not a traditional front-desk/reception role. You’ll do some scheduling and onboarding — but the heart of the job is consultative selling, follow-up, and helping clients take action.

    If you’re energized by people, goals, and a fast-paced studio environment, you’ll love it here.

    What You’ll Do

    Sales & Client Growth (Core of the role)

    Use a consultative approach to understand client goals and recommend personalized solutions

    Give studio tours and confidently present and close memberships/service packages

    Own follow-up: respond to inquiries, re-engage leads, and convert first-time visitors into repeat clients

    Help drive studio performance through strong conversion habits and team collaboration

    Client Experience & Education

    Welcome and assist clients with warmth, professionalism, and positive energy

    Educate clients on the benefits, protocols, and safety of our services (we train you)

    Create a consistent, elevated experience that keeps clients coming back

    Studio Operations

    Manage check-ins, scheduling, and onboarding (including medical waivers and POS profile creation)

    Answer calls/texts, return voicemails, and assist with booking/rescheduling

    Maintain a clean, safe, welcoming studio and support day-to-day operations

    Execute opening/closing duties

    Culture

    Embody Restore’s mission, values, and Hyper Wellness® lifestyle

    Contribute to a high-energy team culture where everyone feels seen and supported

    Success Looks Like

    Strong tour-to-sale and first-visit conversion

    Consistent membership/package closes through goal-based conversations

    Fast, professional follow-up and excellent communication

    High client satisfaction and repeat visits

    Reliable execution and attention to detail in onboarding/POS

    Qualifications

    Must-haves

    1+ year experience in sales or membership/package selling (such as fitness, wellness, med-spa, boutique retail, hospitality)

    Comfortable asking for the sale and handling common objections with confidence and empathy

    Strong communication skills and follow-up habits (phone/text/email)

    Coachable, proactive, team-first mindset

    Interest in health and wellness — you don’t need to be an expert, but you should enjoy learning and sharing it

    Willingness to work weekends (it’s our busiest — and most fun — time)

    Nice-to-haves

    Experience selling memberships (fitness studios, gyms, spas, med-spas)

    CRM/POS experience and strong organization

    Prior role with goals, quotas, or performance-based pay

    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restore Hyper Wellness.