Benefits:

Competitive salary

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job Summary:

Town and Country is seeking a skilled and reliable Part-Time Retail Specialist to join our team. We seek an individual that is passionate about serving our customers with a smile. Have you had a long career in public facing roles assisting customers and need some part time work? You might be an ideal candidate for us so please apply!

Ideal careers include Customer Service Representatives, Educators, Administrative Assistants and so many more. This position will primarily work in the Richland Center store, however some travel to the Reedsburg store may be required.

We are currently accepting candidates with expectation to fill this position in the first 3 months of 2026.

Primary Duties and Responsibilities:

Assist customers in-person, on the phone, and via electronic means (social, email, etc.) to answer questions and provide advice about company products.

Answer phone calls and triage needs by routing to appropriate company staff.

Ring sales using company point-of-sale systems.

Receive orders from suppliers and process incoming material according to provided procedure. (ie stock parts and items for sale)

Utilize the established inventory practice to manage incoming and outgoing products ensuring accurate inventory.

Maintain a clean and inviting retail space for our customers to shop in.

Learn the products we sell, seek training and study the product lines to be prepared to help customers choose the right product for them.

Secondary Duties and Responsibilities:

Daily processing and recording of sales, returns and other financial transactions related to the operation of the business.

Interact with banking activities such as making deposit records and travelling to the bank to deposit daily deposits.

Schedule delivery of goods to customers based on existing system of prioritization and timing.

Required Skills/Abilities:

Outstanding customer service skills.

Excellent written and verbal communication skills including neat penmanship.

Excellent communication and customer service soft skills.

Empathetic listening skills.

Ability to work with minimal supervision.

Critical thinking, problem solving, troubleshooting, and negotiating skills.

Organizational skills.

Inventory management skills.

Knowledge of safe work practices.

Advanced computer skills using Microsoft Office suite of products and Quickbooks accounting software a significant plus.

Must be comfortable with technology (computers, phones, tablets, etc) and with technology change. You must be able to demonstrate experience with business technology (Microsoft Office, Email, ability to learn new programs)

Education and Experience:

High school diploma or GED equivalent.

Relevant work experience in similar role is expected and will be a part of your consideration.

Physical Requirements:

Office setting requires long periods of time working at a desk and computer.

Retail setting requires walking and standing for significant periods of time.

Movement of boxes, crates, or other containers of parts on a regular basis.

Movement of television and appliances may require additional physical effort on occasion.

Work Schedule:

A 3 to 4-day per week work schedule during normal business operating hours (8-5) for 24 hours per week is required. This can be flexible to the needs of the candidate.

Be able to work a flexible schedule to accommodate current needs.

Additional hours may be required and paid accordingly as per the U.S Department of Labor.

Will not include evenings or holidays unless mutual agreement is found, only in limited circumstances.

Why you want to Work at Our Company:

Town and Country is a new business with 50 plus years of serving the Richland Center community behind it. Under new ownership of Bear Technologies in July 2022 there is a blend of existing resources and opportunities for new people to join the team. This is a ground floor opportunity for you to learn new skills, serve your community and improve your earning power through continued performance. We treat our team right.

An Equal Opportunity Employer