Job Description

The Retail Support Specialist is responsible for providing exceptional customer experience. In conjunction with the sales team the account support specialist serves as a liaison for the company attracting and maintaining customer relations.

The Retail Support Specialist assist’s the sales team with daily sales calls, give customers information about products and services, take orders, process credits. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Addressing the needs and ensuring the satisfaction of our customers. This includes assigned customers, as well as, the accounts of other company salespersons.

Shift

This role works on-site, 7:00am- 3:00pm, Wednesday- Sunday OR Monday, Wednesday-Friday, and Sunday (split shift with Tuesday and Saturday off)

Essential Responsibilities Include, but Not Limited To

• Upsell customers on new products, promotional items, push items directed by sales management and team leaders.
• Maintain a sound working knowledge of all markets and growing conditions.
• Notify and assist team leaders, account managers, buyers and operations by communication of customer's needs and preferences.
• Maintain effective, professional relationships with retailers, vendors, and fellow employees.
• Organize and provide assistance for special sales and promotions.
• Assist in departmental resets and grand openings when called upon.
• Participate in special projects deemed necessary to the operation and wellbeing of the company.
• Attend all sales meetings and appointments, ( be on time, punctual ).
• Responsible for individual call sheet and assigned customers.
• Make sure all orders are submitted before scheduled cut off times.
• Responsible for processing and turning in credit memos, responsibility forms and other job-related paperwork within the set time lines.
• Walk warehouse-checking product at least twice a day.

Major Activities:

• Calling on existing customers
• Phone selling
• Instore support/ merchandising
• Keeping abreast of new items and market conditions
• Meeting all company sales and profit objectives
• Sales meetings

Qualifications

Required Skills and Experience

• Must have demonstrated excellent interpersonal human relations and teaming skills.
• Must be quick and accurate with paperwork, figures, attentive to detail, and have good follow-through.
• Must have PC skills.
• Must be flexible and able to deal with a variety of details simultaneously.
• Must have proven problem-solving skills.
• Must be skilled in time management and be capable of meeting work schedule deadlines.
• Must have demonstrated excellent written, verbal and oral presentation skills.
• Must have an excellent work record with references from current and/or previous employers.
• Ability to plan, organize, implement, and follow through on projects.
• Prefer a college degree or minimum high school.

Additional Information

All your information will be kept confidential according to EEO guidelines.

This is a safety-sensitive position.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

We do not provide H1-B sponsorships at this time.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state .

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Charlie's Produce is an Equal Opportunity Employer

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