Retail Trainer

K

Kind Goods

Retail Trainer

St. Louis, MO
Full Time
Paid
  • Responsibilities

    Position Summary

    The Retail Trainer is responsible for providing hands-on and classroom-based training for retail employees across all Kind Goods store locations. This position ensures retail staff operate in full compliance with company policies, state regulations, and QMS standards while promoting operational consistency and service excellence.

    Working collaboratively with the Operations Trainer, Compliance, Quality, and HR departments, the Retail Trainer supports the rollout and maintenance of a standardized training curriculum, reinforces SOP adherence, and monitors performance and compliance across retail operations.

    This individual serves as a field extension of the company’s training and quality programs and is expected to model professionalism, accountability, and brand alignment in all interactions.

    Key Responsibilities

    • Conduct on-the-job and classroom training for retail employees on SOPs, compliance, and customer service.
    • Deliver approved training modules developed in collaboration with the Operations Trainer.
    • Evaluate retail staff performance and provide real-time coaching to ensure adherence to company policy and QMS standards.
    • Partner with store leadership to identify skill gaps, training needs, and opportunities for cross-training.
    • Support rollout of the standardized training curriculum, ensuring consistency across all locations.
    • Assist with establishing and maintaining training schedules for new hires, continuing education, and cross-functional development.
    • Maintain accurate training documentation, including attendance, sign-offs, and follow-up actions.
    • Participate in the development and use of KPI tracking systems, including completion rates, assessment scores, and compliance error reduction.
    • Provide routine training reports and updates to Operations leadership and HR for accountability and alignment.
    • Support CAPA-related retraining to ensure compliance deviations are addressed effectively.
    • Collaborate with Compliance, Quality, and Operations to ensure new processes and SOP updates are properly communicated and reinforced.
    • Assist with creating and maintaining scalable training materials and documentation for future retail expansion.
    • Step in to support retail operations during store visits when business needs arise.

    **Requirements & Competencies **

    • Previous experience in retail operations or cannabis dispensary environments required.
    • Strong understanding of POS systems (Dutchie), Metrc, and retail SOP structures.
    • Proven ability to train, coach, and communicate effectively with diverse teams.
    • Excellent interpersonal, facilitation, and documentation skills.
    • Detail-oriented, organized, and capable of managing multiple locations and schedules.
    • Comfortable interpreting and applying KPI data to improve training outcomes.
    • Experience with LMS platforms or structured training programs preferred.
    • Demonstrated leadership, professionalism, and accountability.
    • Must be willing to travel a minimum of 60% of the workweek.

    General Requirements

    • Must be at least 21 years of age and eligible to work in the State of Missouri.
    • Must maintain a valid Missouri Agent ID and pass all required DHSS background checks.
    • Adhere to all DHSS, Metrc, and company compliance standards.
    • Exhibit integrity, discretion, and professionalism when handling sensitive information.
    • Maintain reliable transportation and valid driver’s license for travel between locations.
    • Capable of working independently and collaboratively in a fast-paced environment.
    • Strong written and verbal communication skills.
    • Proficiency in Google Workspace (Docs, Sheets, Slides, Drive) and other digital tools.
    • Ability to stand or sit for extended periods and occasionally lift up to 25 lbs.

    **Program Development & Scalability **

    The Retail Trainer plays an essential role in the company’s training infrastructure by assisting in the deployment of a standardized, data-driven curriculum. This includes participating in KPI development, training documentation, and continuous improvement initiatives that ensure scalability and consistency across all retail locations as the company expands.