Job Description

We are seeking a Sr. IT Help Desk Support to join our team!

The Senior IT Helpdesk Associate will be responsible for supporting all issues related to Stores including but not limited to – Configuring Verifone Pin pads, MX915 Verifone devices, LS Retail POS Imaging, Telecom at the stores( setting up VZ/ATT/ SIM Cards, working with broadband at the store location, Cradlepoint router management at the Stores and in Corporate. This also includes provisioning laptops (Windows and to a lesser extent Macs), printer and LAN setup.

RESPONSIBILITIES:

• Drive successful automated support solutions in Helpdesk Solutions including POS and Windows provisioning for variety of complex orders, financial reports, adjustments, etc.
• Key support person for Cradlepoint, and Telecom management at the stores
• Responsible for procuring and provisioning of hardware, software, and helpdesk functionality
• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

QUALIFICATIONS:

• Must have 5-7+ experience in IT Help Desk
• Bachelors Degree in IT, Business or equivalent experience
• 3-5 years experience with Verifone MX 915 Pin Pads
• 5-7+ experience setting up and working with routers, SIMs and Broadband
• 5-7+ years of remotely managing stores - VZ/ATT SIMs and Broadband
• 7+ years of Windows support
• Advanced PC skills
• Must have advanced Microsoft, Excel, Word, and PowerPoint skills
• Must have experience with Retail POS systems
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

COMPETENCIES:

• Customer Focus
• Values and Integrity
• Patience
• Personal Learning
• Coaching
• Making Decisions
• Communication
• Planning and Organizing
• Achieving Results

Company Description

Invincible in detail since 1837, Invicta is known for offering supremely crafted timepieces for the evolving fashion needs of its dedicated fans. Invicta Stores showcase the world's largest selection of Invicta style accessories for men and women. Known for legendary service, Invicta Stores believe in demonstrating the quality, value and care in every timepiece to all who pass through our doors.