Job Description

WHAT WE’RE LOOKING FOR:

• You are comfortable with the ambiguity of a startup environment.

• You are a self-starter with a track record of success in your professional and personal lives.

• You acquire more skills and take on more responsibility as the company’s growth accelerates.

• You have a demonstrated ability to receive and incorporate feedback into your work.

• You are excited about SaaS, big data, and artificial intelligence.

RESPONSIBILITIES:

• Analyze customer data to improve customers’ experience with the Retain product.

• Partner with the sales team to successfully onboard and deliver value to new customers.

• Collaborate with the technical team to identify and prioritize product improvements based on customer feedback.

• Proactively build lasting relationships with Retain customers to nurture success and reduce churn.

• Improve processes and best practices throughout the entire customer journey.

Qualifications

REQUIREMENTS:

• 1 - 5 years of experience solving technical and non-technical problems for customers.

• Exceptional customer-facing skills. Naturally articulate and excellent written communication.

• Proficient in at least one scripting language and great at providing creative solutions to technical problems.

• Ability to constantly learn and solve new challenges that come your way.

• Easy to get along with. Nice, fun, smart, ethical, and honest.

Additional Information

EMPLOYEE BENEFITS:

• Own equity in the company. Every employee is a stakeholder in our future.

• Participate in a thriving culture. We host events such as weekly team dinners, monthly team events (e.g., karaoke, Exploratorium, etc), regular hackdays, and our annual camping trip “ReTent.”