Job Description

CAREER OPPORTUNITY – CUSTOMER RELATIONS SPECIALIST WITH RETIREMEDIQ IN DAYTON AND CINCINNATI, OH

CAN YOU EXPLAIN THE COMPLICATED IN SIMPLE TERMS? DO YOU ENJOY HELPING PEOPLE MAKE THE RIGHT DECISION? DO YOU ENJOY WORKING WITH CLIENTS DIRECTLY? IF YOU ANSWERED YES, WE WANT TO SPEAK WITH YOU!

The CUSTOMER RELATIONS SPECIALIST role includes daily handling of client calls, client meetings, scheduling appointments, working within the RMIQ database, analyzing data, presenting, discussing, and recommending insurance plans and benefits to clients. Additionally, you will be responsible to:

• Explain RMIQ services, Medicare, carrier plans, products and options to clients.
• Answer inquiries, assess client needs, and recommend appropriate next steps promptly.
• Complete enrollment forms and online enrollment for clients accurately.
• Fully complete all required CRM data entry.
• Participate in daily rotations for lunch-time phone coverage and meetings with clients.
• Assist Client Engagement Team Lead with establishing and updating processes and procedures and help with onboarding and training of seasonal hires.

This position requires learning health insurance information and obtaining a health insurance license. Do not worry, we will help you learn the information necessary to pass the licensing test. Additionally, you will need the following:

• Carrier, product, and Medicare knowledge, preferred.
• Insurance background and license, preferred. We will cover costs to study and take licensing exam.
• Good knowledge of MS Office.
• Flexibility to work evenings and weekends as necessary during the Annual Enrollment Period.

Are you ready to join a strong team committed to consistent quality, working together, and creating innovation to exceed our clients’ high standards? Apply online today. Be part of our future!

EEO/M/F/D/V. No third-party applications or phone calls please.

Company Description

RetireMEDiQ simplifies Medicare by providing guidance, evaluating your plan options and helping you enroll in the right plan – all at no cost to you. Over 50,000 local individuals have trusted us to deliver Medicare peace of mind. RetireMEDiQ provides personal health plan advice to individuals who are planning for retirement, turning 65 years old or are evaluating their current retirement health care plan. Our team of advisors are licensed in Ohio, Kentucky, and Indiana. We also support local businesses – large or small – by providing comprehensive, no-cost services directly to their retiring employees.