Do you love fitness?
Would you like to feel you impact the lives of many?
Can you see helping prospective members get started?
Would you like to hear the "thank you" from the members' lives you impacted?
The Membership Sales Front Desk Team Member is responsible for the entire Member Experience from the initial membership sign up to the scheduling of the complimentary fitness assessment. You will be the face of the club; you are the person a member sees when he or she first walks in. You will be the first person they talk with and you will create a welcoming feeling.
You have to have limitless energy and be great at multi-tasking. Do you have a positive and upbeat personality with great communication skills? Creating a member experience requires that you wear many hats. Do you thrive being pulled in multiple directions... guiding prospects on the phone, making a Retro Smoothie for a member, and assisting our Retro members with an exceptional experience? Ideal candidates for the Membership Sales position will possess the following:
Previous Sales experience.
A deep down passion for helping others.
A positive upbeat personality. High Energy with the ability to negotiate and overcome objections.
Effective ability to communicate with customers, coworkers and managers.
The ability to multitask.
Member experience oriented.
Punctual, responsible and detail oriented.
CPR/AED training preferred.
Prior experience in a retail or hospitality setting is helpful.
Responsibilities of the Membership Sales Front Desk include but not limited to:
Act as the Mayor of the club in order to produce a high level of customer service.
Greeting and checking in guests members as they come in.
Resolving customer issues in an effective manner.
Meet Weekly and monthly sales quotas
Meet daily, weekly and monthly outbound phone call quotas
Participate in on-site promotional activities as needed
Sell all membership options as per the goals set by the attending manager
Membership sales and retention.
Following up with prospects.
Develop and produce self-generated referrals both inside and outside of the club.
Selling in-store merchandise such as Retro Smoothies cooler drinks, pro shop items etc.
Ensuring a safe and clean health club environment for members and staff.
Opening and closing the facility when scheduled.
Following company policies and procedures.
Be open to work nights and weekends when assigned by club management.
All Membership Sales Front Desk Team Members are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots, heals or sandals. You must be well groomed and neat.
Note on openers and closers: Opening employees are required to be at club 15 minutes prior to the clubs opening time. This is to ensure all items on the Opening Checklist are performed before the clubs scheduled opening time. Closing employees are to close at the established time.
Retro Fitness - 10 hours ago - save job - report job - original job
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