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Member Support Specialist

Retro Fitness of Matthews

Member Support Specialist

Charlotte, NC
Full Time
Paid
  • Responsibilities

    Do you enjoy fitness and health? Do you or would you like to help people live better, feel better and look better? Have you been in sales for some time and are looking to next-level your career? We are searching for an energetic and "magnetic" personality with sales experience to join our team!

    Retro Fitness Matthews is seeking a Member Support Specialist that enjoys all aspects of sales, from making that first contact to enrolling someone in a membership that could change their life. This role will be primarily responsible for enrolling new members in our state of the art health and wellness facility! This is a great opportunity to further your training career by mastering the art of building and scaling a membership base.

    You MUST have previous sales experience and a proven track record in sales. PLEASE, DO NOT APPLY UNLESS YOU HAVE BEEN SUCCESSFUL IN SALES, PREFERABLY THE FITNESS INDUSTRY. We do have a proven sales system to follow but are also open to creativity and other methods that have worked for you in the past. You also must be energetic, outgoing, motivating, good with people, punctual, willing to learn, and not afraid to push prospective members into doing what is best for them...joining our facility! AND of course you MUST be hungry to reach new heights in your income and in your career.

    Sales Essential Functions:

    Develop relationships in the community and perform outreach to help get new prospects in the door.

    Schedule appointments by tapping into existing relationships and utilizing other marketing methods of member acquisition.

    Assist upper management in growing the number of referrals coming from our membership base.

    Enroll new members into our club by having an outstanding "closing rate" (we like to say ENROLLMENT rate)

    Environment

    Working environment will predominantly occur within the Retro Fitness Outlet, however franchisee or upper management may host outside marketing events in which employee may be scheduled for.

    Direct report

    This position is supervised by positions below and in order of:

    Retro Fitness General Manager

    Qualifications:

    3 years of previous sales experience.

    Strong desire to help others reach their health and fitness goals.

    Ability to work designated shifts as determined by management.

    Strong customer service skills.

    ROLES AND RESPONSIBILITIES:

    Leveraging leads from marketing and events (corporate, in-club, community, etc…) coordinating with Corporate Relationship and Community Events manager(s).

    Obtaining member referrals and follow up for enrollment

    Guerrilla Marketing- conduct and/or coordinate efforts of MEAs to established plan

    Business-to-Business (awareness and Retro Rewards)- establish and nurture relationships, ensure effectiveness and efficiency of efforts by developing individual plan (which businesses, route planning)

    Making lead follow-ups (call, text, email) or directing MEAs as appropriate

    Conducting in-club tours and closing memberships

    Setting fitness consultations for all new members

    Coordinating with Member Fitness Consultants and Director of Fitness to ensure new members/prospects show for FC appointments

    Develop Monthly and Weekly plan for activities, coordinated with other MSSs, Community Events/Corporate Relationships Manager(s), and manager of any employee needed to execute your plan.

    Coach Member Experience Associates on sales

    Other duties as assigned

    Certain duties may be modified or added as determined by the General Manager

    Retro Fitness of Matthews

    Founded in 2005 by entrepreneur Eric Casaburi, Retro Fitness has evolved from a regional Northeast gym concept into a national fitness system with more than 140 gyms open in 16 states. Retro Fitness is expanding its footprint with more than 100 gyms in its development pipeline and plans to open 200 gyms in the next two years in new, major markets, such as North Carolina, Florida, Illinois, California, Maryland, New York, Virginia, and Washington, D.C.

    Each Retro Fitness location is equipped with a full-service fitness center. with 60-100 pieces of high end fitness equipment. Retro Fitness combines multiple functional and boutique training centers inside a complete gym. One place to provide whatever our clients need for their fitness success at a lower price.

    Retro Mission Statement

    Retro Fitness is a Health Club built on the respect and dedication for each of our members who entrust us to help them achieve their health and fitness goals. Our mission is to provide a consistent and innovative customer experience for each member to realize their true fitness potential; helping people live fit lives because fitness is a journey not a destination.

    Listen to Retro team talk about their purpose: https://vimeo.com/238986541

    We are here to help others, if that is your goal then this may be the place for you. Apply and find out!

    Retro Fitness is constantly on the lookout for qualified professionals who are looking for growth opportunities in the exciting industry of Fitness. Don’t have any fitness experience? GREAT! We are actively recruiting individuals based on their ability to learn and follow our proven model. If you have managerial experience in an industry that focuses on outstanding customer service, you may be perfect for Retro Fitness. We take talented people seriously. This is not 'just a gym', this could be your next career.

    Benefits

    Full and Part Time employees receive benefits

    Paid Time Off

    Retirement savings with company match (first 3% is 100% match, next 2% is matched at 50% for 4% total match)

    Health Reimbursement Account (30 hours per week required)

    Short term disability insurance

    Free gym membership

    High quality training

    Advancement potential as we grow in the Charlotte area

    Company Website: www.retrofitness.com