The RMA Assistant is responsible for maintaining, inspecting, and performing material handling, data entry, recordkeeping, and customer service tasks to assist with the smooth operation of warranty and returns. Must be an independent self-starter who is highly organized and detail-oriented, with the ability to multi-task and handle frequently changing priorities. As the RMA Assistant, you must be able to work in a team-oriented environment.

Monday - Friday

7 am – 4 pm

Work Requirements and Skills Needed:

1 years' experience in Returns department

Strong data entry (Word/Excel)

Excellent verbal and written communication skills

Strong organizational skills with a focus on attention to detail

Communicate effectively by emails and phone

Back-up for front office and orders department

Must have exceptional communication, negotiation and interpersonal skills to deal with difficult customers and dealers to resolve issues in a cooperative, professional and courteous manner with diplomacy and tact.

Respond to multiple and often shifting priorities with a strong sense of urgency and professionalism

Ability to work well under pressure and maintain professional composure

Inspect returned merchandise

Able to lift 50 pounds throughout shift

Document returned product into database

Other duties as assigned

A Return Material Authorization (RMA) is a process that allows a customer to return a product to a supplier or manufacturer within the product's warranty period for a refund, replacement, or credit.

Job Type: Full-time Pay: $18.00 per hour

Paid Holidays after 90 days. 40 hours sick time 40 hours vacation after first year 80 hours vacation after second year