Job Description

Dear Rock Star:

Thanks for your interest in RevTrax. We are always looking for talented individuals to add to our team. While there isn't an active opening currently, new positions arise regularly, therefore we'd love to hear from you so we can get you on our radar.

This position is for our client services team, focused on helping our clients be successful with our offering. We sell an Offer Management Platform, a SaaS and AI data platform that helps clients optimize their discounts, coupons and offers across their marketing efforts. Clients partner with RevTrax to solve their toughest challenges when it comes to controlling, measuring, and optimizing offers across every marketing channel. We disrupted a 100-year old industry, build truly unique offering and team, and have very few direct competitors. If we've piqued your interest, and you're interested in working with a cutting-edge AI MarTech solution, please read on:

Our Culture and Values:

IMPACT is our value system at RevTrax, and we expect colleagues to live those values every day. We pride ourselves on our culture, which has been recognized in CRAIN’S BEST PLACE TO WORK IN NY several times, including 2019_._ Unlike larger companies, we're a growing workforce where everyone is empowered to make decisions and help build our business. Coupled with great benefits and perks, we have created a company we love to work at, and we’re looking for new people to help us grow. If this vision sounds exciting, let’s chat.

POSITION VISION/GOALS:

The Client Services Manager is a role that is responsible for fully owning a portfolio of clients and acting as the program execution lead on accounts. The role requires the team member to fully ingrain themselves in the client’s world – understating key pain points and providing solutions through the RevTrax technology.

RESPONSIBILITIES

• Responsible for overall satisfaction and retention of assigned clients.
• Consult with clients and develop, implement and manage digital promotional campaigns; work with internal teams, as necessary, to support campaigns.
• Manage client onboarding with appropriate internal / external stakeholders.
• Analyze campaigns, develop insights, and help clients interpret findings and understand opportunities for future campaigns.
• Resolve client issues and work with internal stakeholders to propose solutions.
• Become an expert on RevTrax offerings and systems and overall industry.

WHAT WE'RE LOOKING FOR:

• Solid understanding of digital marketing, including email, paid search, display, rich media, mobile and other digital media.
• Proactive, effective written and verbal communicator.
• Creative, analytical problem solver who focuses on delivering client satisfaction.
• Desire and ability to learn new things quickly and understand our products and operational processes.
• Able to develop and deliver clear, insightful presentations.
• Exhibit and live our IMPACT company values.

PERKS

• Full benefits after 30 days (health, dental, 401k, etc.)
• Progressive parental leave policy
• Charitable giving and matching program
• Access to senior management
• Huge investment in learning and development
• Unlimited PTO
• Company sponsored meals, snacks, beverages
• Team building activities

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