IT SUPPORT TECHNICIAN GLENDALE, CA

Do you like innovation and technology? We do, too. Reveleer is a healthcare software company serving health plans and care management organizations. Our teams are dedicated to disrupting and modernizing healthcare by building powerful technology that provides an amazing user experience, scalability, and automation. 

Reveleer is the first of its kind in our space – a self-service platform that mines health data using AI, NLP, and advanced analytics. Our Platform enables health plans to focus on the quality-of-care people receive, leaving the most complex and repetitive tasks for technology to solve. Be part of what Reveleer is building next!

Reveleer is seeking a self-directed IT Support Technician with a passion for technology, collaboration, and creative problem-solving. The Technician is responsible for the support and administration of our corporate hardware and desktop applications, including remote support/administration. The candidate will work as part of the Reveleer IT team to provide installation, configuration, troubleshooting/maintenance, and support of desktops, printers per company standards. 

WHAT YOU'LL DO: 

• Provide front line technical support for employees in office and working remotely 
• Troubleshoot, diagnose, and resolve hardware and software issues 
• Escalate technical issues to upper-level support as necessary 
• Administration of Active Directory user accounts and security permissions 
• Document technical support requests and steps to resolution 
• Receive and resolve requests for access to services, resources, and applications 
• Maintain, inventory, and deploy technology assets and equipment to end users 
• Provide technology equipment to onboard new employees 
• Learn new hardware and software to be supported 
• Plan and implement staff relocations around the office 
• Network Printer installation / troubleshooting 
• Assist in upkeep of corporate equipment, such as printers and conference rooms 
• Collaborate with building management, workplace coordinator for in-office needs 
• Basic network and SaaS application troubleshooting

QUALIFICATIONS: 

• 2-3 years of prior hands-on experience with computer hardware and software 
• Familiarity with Windows desktop operating systems 
• Previous experience in IT, customer service, or other related fields 
• Active Directory (creating users, managing permissions)  
• Understanding of workplace productivity tools, such as Office 365, Ticketing System 
• Understanding of workplace communication tools, such as Zoom, Teams  
• Familiarity with ticketing and documentation systems 
• Exposure to mobile device management platforms i.e.:  Intune 
• Strong verbal and written communication skills 
• Excellent analytical and problem-solving skills 
• Strong work ethic and attention to detail

OTHER DUTIES AND RESPONSIBILITIES: 

• Assists and provides support to the other technology staff as requested 
• Handles other duties as assigned

REQUIREMENTS: 

• 2 - 3 years' experience in desktop support 
• Interest in Technology  
• Must be open and willing to learn

WHAT YOU'LL RECEIVE:

• Competitive Salary
• Medical, Dental and Vision benefits
• 401k
• PTO Plan

Reveleer is an equal opportunity employer. We do not discriminate on the basis or race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.