SYSTEM ADMINISTRATOR
COLUMBUS, OH
Do you like innovation and technology? We do, too. Reveleer is a healthcare software company serving health plans and care management organizations. Our teams are dedicated to disrupting and modernizing healthcare by building powerful technology that provides an amazing user experience, scalability, and automation.
Reveleer is the first of its kind in our space – a self-service platform that mines health data using AI, NLP, and advanced analytics. Our Platform enables health plans to focus on the quality-of-care people receive, leaving the most complex and repetitive tasks for technology to solve. Be part of what Reveleer is building next!
Reveleer is seeking a self-directed System Administrator with a passion for technology, collaboration, and creative problem-solving. The Technician is responsible for the support and administration of our corporate hardware and desktop applications, including remote support/administration. The candidate will work as part of the Reveleer IT team to provide installation, configuration, troubleshooting/maintenance, and support of desktops, printers per company standards.
WHAT YOU'LL DO:
Provide front line technical support for employees in office and working remotely
Troubleshoot, diagnose, and resolve hardware and software issues
Escalate technical issues to upper-level support as necessary
Administration of Active Directory user accounts and security permissions
Document technical support requests and steps to resolution
Receive and resolve requests for access to services, resources, and applications
Maintain, inventory, and deploy technology assets and equipment to end users
Provide technology equipment to onboard new employees
Learn new hardware and software to be supported
Plan and implement staff relocations around the office
Network Printer installation / troubleshooting
Assist in upkeep of corporate equipment, such as printers and conference rooms
Collaborate with building management, workplace coordinator for in-office needs
Basic network and SaaS application troubleshooting
QUALIFICATIONS:
2-3 years of prior hands-on experience with computer hardware and software
Familiarity with Windows desktop operating systems
Previous experience in IT, customer service, or other related fields
Active Directory (creating users, managing permissions)
Understanding of workplace productivity tools, such as Office 365, Ticketing System
Understanding of workplace communication tools, such as Zoom, Teams
Familiarity with ticketing and documentation systems
Exposure to mobile device management platforms i.e.: Intune
Strong verbal and written communication skills
Excellent analytical and problem-solving skills
Strong work ethic and attention to detail
OTHER DUTIES AND RESPONSIBILITIES:
Assists and provides support to the other technology staff as requested
Handles other duties as assigned
REQUIREMENTS:
2 - 3 years' experience in desktop support
Interest in Technology
Must be open and willing to learn
WHAT YOU'LL RECEIVE:
Reveleer is an equal opportunity employer. We do not discriminate on the basis or race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.