Clinical Operations Training Specialist
Reveleer
Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.
As a Clinical Operations Training Specialist, you will be a vital member of the team responsible for ensuring all clinical resources are trained and enabled to perform their job duties with good productivity and quality.
ESSENTIAL FUNCTIONS
- Clinical Trainer: Deploy all in-class training for new hires and current employees to keep them educated on new compliance rules, platform changes, current active projects/programs.
- Customer Trainer: Train all customers on clinical workflow or new enhancements that affect workflow.
- Additional duties as necessary to meet the obligations to our customers.
CORE COMPETENCIES
- Caring – Warm, sincere, calm, cool and collected energy and presence with the ability to develop relationships.
- Analytical Skills and Attention to Detail– Reviewing clinical documentation and coding .
- Effectively Communicates – Speaks clearly, listens effectively, and responds well to questions; Writes clearly and informatively; Edits work for errors; Varies writing style to meet needs; Able to read and interpret information; Documents are accurate and delivered on time; Uses good judgement when communicating information
- Interpersonal Skills - Builds strong relationships; Flexible and open minded; Receptive to feedback; Motivates employees and peers for the purpose of achieving organizational goals.
- Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Adaptability – Adapts to changes in the work environment; Adjusts methods to best fit the situation; Able to deal with change, delays, or unexpected events. Can work with diverse groups of customers and internal stakeholders.
- Cultural Sensitivity – Models behaviors that reflect the culture of Reveleer; Awareness of the similarities and differences that exist between employees, teams, departments and customers to build more effective relationships
- Computer Skills – Essential to be skilled in with all Microsoft Suite products (e.g. Excel, Word, Powerpoint, etc.)
SUCCESS CRITERIA
- 95% of all staff productive and with a combined quality score of over 96%
- 95% staff retention of all staff trained within 30 days of training
- 95% satisfaction scores on a post training and onboarding survey for all vendors and employees
SALARY RANGE: $65,000 - $75,000 / annually
Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
Reveleer E-Verifies all new hires.
Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.