Job Description

The Business Services Revenue Specialist will be responsible for the tactical execution of the suite of GolfNow PLUS services and offerings, and will work closely with their partners, team leaders, and Manager.

This position will be staffed by individuals pursuing a career in revenue management or account management. A Revenue Specialist will have the opportunity to learn and utilize technology tools such as revenue management systems (RMS), customer relationship management systems (CRM), distribution platforms, and booking engines. Additionally, they will engage with data and analytics, performance reports, business intelligence tools, and proprietary price optimization software. Persons with hospitality, customer service, client support, and account management backgrounds can excel in this role focused on client relationships, retention, and consultation. A Revenue Specialist is focused on driving optimal revenue performance for their clients, and this role will report into the Business Services Manager.

Job Duties

• Responsible for daily inventory management through various distribution channels.
• Proactively and responsively managing inventory mix, pricing, and revenue strategies.
• Consult with clients to influence adoption of revenue management best practices and supplemental products and services.
• Maintain a high retention rate of clients by building relationships via consistent, regular, and timely communication, execution of deliverables, and continually delivering on our value propositions.
• Become an expert user of inventory & marketing management software and dynamic pricing tools.
• Monitor, analyze, and report on revenue performance using multiple business intelligence tools.
• Collaborate with Brand Specialist by organizing and communicating strategic opportunities regarding revenue optimization and marketing.
• Share weekly progress reports on a book of business with management.
• Upsell some products and services.
• Track activity and keep information up to date on accounts via Salesforce.
• Actively participate in team meetings and projects.
• Contribute to the evolution of the position.
• Understand, contextualize, and present demand and revenue forecasts.
• Special Projects TBD will be assigned as needed. Will need to be capable of meeting deadlines.

Qualifications

Basic Qualifications

• 2+ years of relevant work experience, or equivalent combination of education and golf specific or hospitality revenue management training, experience and/or certification (CRME).
• Reliable with the ability to work in a professional office setting and remotely without direct supervision in a demanding, fast paced, deadline driven environment.
• Experience using Microsoft Excel
• Capable of working in the MS Office suite of software products (O365)

Desired Qualifications

• Well-developed interpersonal skills: the ability to use influential listening and partner with a variety of client personalities.
• Enjoys sales and negotiation with an ability to handle objections.
• Enjoys working with people and finding win-win solutions.
• Computer literate and a lifelong learner
• General knowledge of revenue management technology and tools.
• Experience with reservation systems, CRM, and/or online distribution platforms
• Data literacy, analytics, storytelling, and visualization
• Experience using Microsoft Excel
• Client/Customer Service/Account Management Experience
• General Golf Operations Knowledge
• Golf Industry Experience
• Salesforce Experience
• Hotel/Airline/Sports Revenue Management experience a plus
• Certified Revenue Management Executive (CRME) Certification is a plus

Additional Job Requirements

• Willingness to work overtime, and on weekends with short notice. It is essential the Revenue Specialist is willing and able to handle client emergencies outside of regular business hours, if needed.
• Must be willing to work in Orlando, FL.
• This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.