Job Description

ABOUT THE ROLE:

The VP of Operations oversees day-to-day operations and the long-term success of Performance Services. The VP of Operations leads and manages the operations team to help achieve the goals and objectives of Performance Services.

RESPONSIBILITIES:

Operations Initiative

• Support in strategic planning to upturn proficiency, productivity, and efficiency of the projects and operations of Performance Services.
• Manage the development, operations, and financial aspects of the organization's project delivery services.
• Direct project functions and sequences of work to obtain optimum utilization of workforce and meet revenue/realized gross margin projections within budget.
• Directly involved in managing job cost analysis on all projects to ensure consistent profitability on all jobs, and to identify and make improvements where needed.
• Directly involved in achieving high customer satisfaction on all projects from pre-award through the end of warranty to help achieve Company goals as measured by Customer Experience surveys.
• Responsible for maintaining high employee satisfaction with all direct reports, their people and to assist Operations Managers reporting to General Managers in their employee satisfaction efforts in their branch offices.
• Responsible for the execution of the Company’s quarterly, annual, five year and long-term goals in line with the Company’s Vision, Mission and Guiding Principles.
• Review and revisions to the Company’s current Standard Operating Procedures (SOPs) to manage the organization’s current project delivery activities and its projected growth more effectively.
• Manage and assist in the smooth and efficient flow of information through all operation departments in all administrative offices and all other departments.
• Directly accountable for all projects being delivered on schedule, on budget and with high customer satisfaction.
• Direct and coordinate the continuous improvement of the labor planning through new findings from “postmortems” conducted on every project, job cost budgeting process, job costing methodology and customer communication processes during project installations.
• Develop effective processes for project management and operations supervisors/managers to develop and maintain positive relationships with key contractors to help insure good bid coverage, quality installations and on-time project completion.
• Calculate burdened labor rates annually for all COGS personnel.
• Analyze general economic, business, and financial conditions and their impact on the operations departments.
• Directs and coordinates estimating functions of the company to ensure accuracy, profitability, and competitive edge.
• Work collaboratively with other senior leaders and other departments to support their efforts in accomplishing Company goals.
• Direct and measure progress to make changes to increase efficiency.

Compliance

• Maintain a safe workspace by enforcing standards and procedures and keeping compliance with legal regulations.
• Ensure documentation is complete.

Management & Leadership

• Work collaboratively with other senior leaders and other departments to support their efforts in accomplishing Company goals.
• Establish team focus by developing and communicating goals in support of the visions and values of Performance Services.
• Develop others by delegating responsibility, providing high-impact performance feedback, and assisting in conflict resolution.
• Manage organizational transformation and change by communicating change to the team, problem solving, and establishing structure.
• Manage several business delivery services

REQUIRED KNOWLEDGE OF EXPERIENCE

• Minimum of 15 years’ experience managing technology and/or electrical services projects.
• Minimum of 10 years’ experience managing technology and/or operations professionals.
• Minimum of 5 years’ experience leading a technology and/or operations group that delivers over $10M in annual revenue

Ability to effectively utilize the following:

• Microsoft project management software
• Microsoft Excel
• Labor planning tools

COMPETENCIES

Position-specific:

• Pace and Variety of Activities -- Sense of urgency for goal achievement with varied activities and multiple, simultaneous projects. Must be able to multi-task in a fast-paced environment.
• Focus -- Results focus with idea generation, innovative and creative problem solving. Rapport and relationship building focused on achieving results. Must engage the commitment of others.
• Decision-Making -- Problem solving orientation. Action-oriented and quick decision making in response to changing conditions.
• Delegation and Leadership Style -- Directive leadership to assure business results are achieved. Delegation of details as necessary, with follow up on timeliness and quality. Accountability for results.
• Integrity – Acts in an honest, trustworthy, high integrity manner; makes and keeps commitments.
• Communication – Collaborates in a positive and productive way. Communicates in a way that is analytical and detail oriented.
• Goal Oriented – Drives to meet goals in a motivated and self-directed way; works hard with limited supervision.

Core Competencies

• Integrity – Act with integrity; truthfulness, fairness, and honesty.
• Continuous Learning – Is a continuous learner focused on constant improvement; embraces new technologies.
• Exceed Expectations – Work hard to exceed customer expectations.
• Compassion – Conduct oneself as a steward of Revere Consulting Company, supporting its growth & ability to help those in need.
• Accountability – Take responsibility for one’s actions and decisions.

Technical Competencies

• Strong Network Infrastructure, inside/outside plant – Cisco Switching, Cisco Security
• Large scale project management experience
• Experience with data storage - Cloud Computing and EMC storage
• Electrical Services experience a plus

WORKING CONDITIONS

Office functions will be performed at a home office location or other location deemed necessary by Revere Consulting Company. This position will be based out of the corporate office in Olympia Fields Illinois.

Travel is required to ensure operations are successful in all Revere Consulting Company’s projects.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This job description in no way states or implies that these are the only activities to be performed by the individual occupying this position. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Company Description

Revere Consulting Company is an information technology and data communications firm based in Olympia Fields, Illinois. Revere Consulting offers several generations of industry experience with excellent customer relationships that exhibits the hallmark of integrity, accountability and a commitment to excellence. Revere Consulting has extensive business relationships with key clients within several markets, US/International airports, several major automotive manufactures along with the Federal, State and Local Governments. Our managed services organization has been engaged for many years with the on site IT Management of several Colleges and Universities.