Job Description

ABOUT US

At Reverie, our mission is clear: to change lives through better sleep. We're an industry-leading sleep technology company founded in 2003. Our office culture is a mash-up of cutting-edge Silicon Valley innovation with a relaxed Midwest friendliness. Doors are open; layers are few—you’ll be successful here if you can #humblebrag without the brag and contribute endless positive vibes. We encourage falling down twice and getting up three times, and we welcome shiny new ideas with open arms.

OUR CORE VALUES

Default positive, above and beyond, passion for innovation, humble confidence.

ABOUT THE POSITION

The Retail Support Specialist is responsible for assisting our clients with their showroom floor product resolution. Acknowledging retail parts orders and processing via multiple operating systems. The Retail Support Specialist will comply with established policies and procedures and embody the company values of Humble Confidence, Above & Beyond, Passion for Innovation, and Default Positive.

DUTIES AND RESPONSIBILITIES

• Build relationships and trust with Client retailer accounts through open communication.
• Actively respond to email and phone calls from Client Retail stores, Reverie Sales Team Members with questions and orders as needed.
• Provide accurate, valid and complete information by using the right tools.
• Troubleshoot various products to determine problems or needed parts.
• Order parts and or service as needed.
• Process shipments and provide tracking information.
• Handle escalations, provided appropriate solutions or alternatives.
• Learn various operating systems.

SKILLS AND SPECIFICATIONS

• Critical attention to detail and accuracy.
• Comfortable in a fast paced environment and can handle multiple competing priorities.
• Ability to listen, communicate, and follow-up effectively with retail customers and Sales Team (both written and verbal communication).
• Ability to work independently and with a team.
• Strong problem identification and resolution skills.
• Perform tasks with a Sense of urgency.

EDUCATION AND QUALIFICATIONS

• Requires a high school diploma or GED.
• One year experience in Customer Service call center.
• Experience with Salesforce and P21, Gmail and Google docs programs preferred.

HAVE WHAT IT TAKES? APPLY NOW!