Job Description

We build. We create impact.

As the Reverse Logistics Specialist, you will lead the operations of our newly established RMA (Return Merchandise Authorization) Center. This role is critical in shaping and optimizing our reverse logistics strategy, ensuring efficient processing of returns, and identifying returned products that can be refurbished or repaired while maintaining high customer satisfaction. The ideal candidate will bring a strong background in services management, logistics, process improvement, and cross-functional collaboration to build and scale a best-in-class RMA operation. This is a unique opportunity to make a significant impact in a growing organization focused on operational excellence and customer experience.

• Develop and implement end-to-end reverse logistics processes for the RMA Center, including returns, repairs, replacements, and refurbishments.
• Lead daily operations of the RMA Center, ensuring timely and accurate processing of returned products.
• Collaborate with supply chain, customer service, quality, and IT teams to streamline workflows and improve return cycle times.
• Collaborate with Sales and Customer Succes to design service offerings and implement them
• Establish and monitor KPIs to track performance, identify trends, and drive continuous improvement initiatives.
• Manage inventory of returned goods, including disposition decisions (repair, refurbish, recycle, or scrap).
• Identify and implement services that can be driven through the RMA Center.
• Ensure compliance with company policies, industry regulations, and environmental standards related to reverse logistics.
• Oversee vendor relationships for third-party repair, recycling, or logistics services.
• Develop training programs and standard operating procedures (SOPs) for RMA Center staff.
• Utilize data analytics and reporting tools to provide insights and support strategic decision-making.
• Support the integration of new technologies and systems to enhance RMA operations and customer experience.

Qualifications

Qualifications we're looking for.

• Experience: * 5+ years of experience in services management, reverse logistics, supply chain operations, or warehouse management. * Proven track record of managing return merchandise authorization (RMA) processes or similar return operations. * Experience implementing or optimizing reverse logistics workflows, including repair, refurbishment, and recycling. * Experience working with third-party logistics (3PL) providers or service partners. * Background in managing cross-functional teams and collaborating with departments such as customer service, quality, and IT.
• Skills: * Proficiency in data analysis and reporting tools (e.g., Excel, Power BI, Tableau).
• Abilities: * Familiarity with ERP and warehouse management systems (e.g., SAP, Oracle, NetSuite, Manhattan). * Familiarity with ISO standards or quality management systems (QMS).
• Education: * Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field (Master’s degree is a plus).

Certifications

• APICS Certified in Logistics, Transportation and Distribution (CLTD).
• Six Sigma Green Belt or Black Belt.
• Certified Supply Chain Professional (CSCP).
• Project Management Professional (PMP).

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

• Generous paid time off (PTO ): 35 days PTO to enable work/life integration and promotes a culture of trust.
• Health & Wellness: Eligibility for healthcare benefits begin day one, plus retirement savings plans.
• Financial future : While retirement savings plans vary by country, we help you plan for your future.
• Family-First Support : Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
• Hybrid work : Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
• Time off to volunteer and give back to your community.
• Career Growth: E-learning opportunities and workshops, and global mobility potential
• Commute benefits : up to $100/month per employee for commuting expenses.
• Philanthropy : Our company matches employee donations up to $500 per year for causes close to your heart.

Additional Information

All your information will be kept confidential according to EEO guidelines.