Job Description

Do you enjoy working with a variety of people in a fast-paced office environment?

We are looking for fun, energetic individuals who have strong written and verbal communication skills who enjoy working as a team. We have a broad customer base in the team, corporate promotional and retail / brand markets.

CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES

· Develop and cultivate a trusted relationship with accounts

· Assist customers via phone in a helpful, educated and pleasant manner

· Process a variety of blank stock orders as needed either via email or through our website

· Respond to a variety of emails in a concise, thorough and professional manner

· Understand and become proficient with our Website and other ERP programs

· Develop a complete knowledge of the products and services Richardson offers

· Assist with problem resolution as needed.

· Initiate and follow-up with customers to answer questions and provide timely feedback to our customer’s questions or concerns.

· Partner with sales representative(s) to meet and exceed the customer’s service expectations.

· Perform other related duties as assigned

CUSTOMER SERVICE REPRESENTATIVE REQUIREMENTS

· Proven work experience in Customer Service with six months to a year of related experience.

· Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization

· Solid experience with MS Office. Intermediate computer and key boarding skills

· Experience in delivering client-focused solutions based on customer needs

· Proven ability to manage multiple projects at a time while paying strict attention to detail

· Excellent listening, negotiation and presentation skills

· Excellent verbal and written communications skills

· High School Diploma or GED but college preferred

Richardson has served the team sports market upon a foundation of authenticity, reliability, and an unmatched passion for quality since 1970. Today we are recognized as a leader in the team sports industry, delivering performance-inspired, stock and custom caps to thousands of accounts, and worn by millions of athletes around the world. While team baseball caps are our core business, we also produce headwear for the collegiate licensed and promotional markets, the golf industry, as well as private label businesses.

We understand that caps are for more than just shielding the sun. They're for tossing in the air in celebration, throwing to the ground in disgust, and, sometimes, even for hiding the tears of defeat. It's part of your adventure, because it's the last thing you grab when you're heading out the door, and the first thing you take off when you're done playing. We believe the perfect cap is all about fit and comfort, and most importantly, it’s about expression. We serve the team market, now we want you to join OUR team!

**PLEASE NOTE: THESE ARE NOT REMOTE POSITIONS, THEY ARE LOCATED IN-OFFICE AT OUR HEADQUARTERS IN SPRINGFIELD, OREGON

Company Description

Richardson Sports has served the team sports market upon a foundation of authenticity, reliability, and an unmatched passion for quality since 1970. Today we're recognized as a leader in the sports product industry, delivering performance-inspired headwear to millions of athletes around the world. While team baseball caps are our core business, we also produce headwear for the corporate promotional industry, specialty retail, collegiate licensed market, and private label brands. At Richardson Sports we foster an environment of inclusion, diversity and work-life balance. This full time position offers a great work environment, and offers a competitive compensation package with full benefits. We specialize in serving the team market, now we are looking for excellent candidates for OUR team!