Intern – Credit and Collections

Job Summary

The Credit and Collections Intern performs a wide range of administrative and general support duties requiring a working knowledge of company and accounting policies, procedures, and practices. The Credit and Collections Support Intern coordinates and processes documentation; conducts invoice dispute resolution; processes payments for customer accounts; and initiates a follow-up process when expected payment was not received. Position is on-site at our North Ridgeville, OH location May-August.

Essential Functions:

• Performs a variety of clerical duties in addition to supporting the activities of the Credit and Collections Analysts

• Participates in upcoming projects in efforts to support the department

• Helps with research of customer information when required to help maintain correct customer master data

• Submit credit and debit requests which result from account disputes and billing discrepancies

• Corresponds with multiple departments via phone and email

• Completion of customer vendor forms including W9, ACH Forms, and others as requested

• Organizes data on customer spreadsheets to assist Analysts in reconciling check remits and disputes

• Scans and files internal documents

• Reconcile customer accounts to ensure accuracy of balance

• Submit refund requests

• Perform additional tasks including: obtaining proof of deliveries, tax exemption certificates; creating payment spreadsheets; verifying and processing address changes; following-up on returns; researching youth account contacts for invoice and payment information and general filing.

Education and Training:

• High school diploma or general education degree (GED)

• College courses in Finance and/or Accounting

• Minimum of one year experience working in an office environment

• Proficient with Word and Excel •

Skills and Abilities:

• Ability to work accurately in a fast-paced, deadline intensive environment

• Strong customer service focus

• Excellent written, oral and interpersonal communication skills.

• Ability to manage multiple assignments and work independently within deadlines

• Strong teamwork skills with the ability to establish and maintain positive and effective working relationships with multiple departments.

• Careful attention to detail and accuracy required.

• Ability to work courteously and tactfully with customers, sales representatives and employees.

• Strong time management, analytical and organizational skills

• Ability to maintain confidentiality on invoicing issues