Summary:
We are looking for exciting, energetic, and professional individuals to contribute and generate revenue to the club through honest, enthusiastic Membership sales, and the promotion of ancillary services, programs, referrals, retention and service. The successful Membership Service Adviser will participate in advertising, promotions, outreach and networking both within the club and community wide. They are front and center as we strive to ensure a wonderful experience to all members and guests.
Essential Job Results:
To provide effective membership tours to prospective Members and Guests, determining their needs and wants; matching those needs and wants with membership.
Follow prospecting procedures for potential members utilizing phone calls, written correspondence, and other creative means.
When not touring, generating new sales leads through prospecting, continue to work current leads, Member referrals, old leads, etc.
Make approximately 10 calls per day to current Members to stay in touch and assist with Member retention.
Listen to and read relevant industry materials as well as attend and participate in weekly sales meeting to enhance performance.
Meet and exceed established monthly goals as a team. Contributions must be of equal effort to reach the goals.
Complete all membership paperwork accurately and submit promptly for processing.
Complete membership sales reports accurately and submit on a weekly basis.
Work as a team member with the management staff to provide a high level of service to members, inspiration and leadership to staff and assist in directing the flow of the club for smooth and profitable operation. Responsibilities to include gracefully and effectively handling Member situations, freezes, questions, concerns, etc.
While on duty interact with Members, and Guests and provide an experience for them that is more than just a membership job. Make relationships, foster relationships and introduce members to staff and members they may not know.
Participate and assist in the planning of internal and external promotions and networking.
Schedule is 20-25 hours per week including weekends and or special events. Compensation is hourly with eligibility for bonus based on team and individual achievement. Overtime must be approved by Chief Operations Officer.
Responsible for the privacy of our business practice, information and data, do not share information with staff, public or any other resources unless otherwise directed or approved.
Requirements for Membership Service Advisor
High School diploma (Bachelor's Degree preferred with emphasis in Business Administration/Management, Sales and Marketing)
Sales/marketing, customer service, telemarketing experience, or combination thereof strongly preferred.
Community CPR & AED certification or higher is required within the first 90 days of employment
Excellent customer service, supervisory, interpersonal communication, organizational skills and computer/technology efficient.
Must be results driven and service oriented.
Willingness to learn new ideas and techniques for providing exceptional service and for sales.