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Customer Service Call Center

RighTime Home Services

Customer Service Call Center

Irvine, CA
Full Time
Paid
  • Responsibilities

    Job Description

    ARS-RighTime Home Services, a national leader in residential HVAC services is seeking Customer Service Representatives. The qualified candidate must have the ability to work in a fast paced environment while being self- motivated to provide exceptional customer service. Must have effective listening and verbal communication skills, proven ability to meet/exceed set goals, and receptive to constant coaching and feedback. The candidate will have experience gathering customer information and inputting the information in the computer.

    Hourly pay, plus bonus incentives 

    We offer Healthcare and Paid Time Off Benefits

    • Medical Heath Benefits – PPO plan/ NO increase costs to our employees in over 3 years.
    • Vision
    • Dental
    • 401 – Matching
    • 13 days paid time off.
    • 8 holidays paid time off.
    • Life insurance paid by company.

    Job Duties:

    •Schedule appointments for customers requesting service.

    •Answer customer calls in a busy office environment.

    •Enter customer data in the computer.

    •Handle all customers in a professional manner.

    •Provide timely response and feedback to the customer regarding customer questions.

    •Forward calls, as appropriate, to other members of staff in other departments.

    •Make outbound calls to customers to schedule appointments for their maintenance agreement.

    • This position may require evenings and weekends. Service industry experience highly preferred!
    • Prefer Call Center Experience.
    • We require background checks and drug tests on all employees.

    ARS is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, ARS may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer

    Company Description

    RighTime Home Services is a national leader in residential and commercial repair & replacement of HVAC systems. We offer a complete benefit package including: paid time off, medical, dental, vision, short term and long term disability, life insurance and 401(k).