Job Description

Busy Service Center located in Irvine is looking for a Customer Care Coordinator. You will be;

Makes outbound calls to Customers, responding to customer issues under general direction of the Operations Manager, this position is responsible for supporting total quality methods, processes and procedures for the Call Center division. This position will help preserve service excellence through: monitoring and assessing customer interactions.

Duties:

• Responsible for resolution of all customer complaints and issues with appropriate team member.
• Accesses customer database for customer information in preparation to make calls to customers inquiring about service complaints or issues
• Ensures that the customer is educated on company processes to resolve any problems that come up.
• Thoroughly explains Company's’ processes to customer to solve complaints
• Responsible for resolution of all customer complaints and issues
• Maintains overall objectivity in supporting consistent and deliver superior customer service.
• Facilitates in a timely response, execution, and completion of all customer issues.
• Follows through on all customer issues.
• Monitors and intercedes on progress and completion of all customer issues assigned to you.

Job Requirements:

• 1-3 years of progressive work experience in Customer Relations/Auditing, Call Center, or Outstanding Customer Service Skills
• Must be an excellent communicator with a professional, friendly demeanor: Able to stay calm under stressful circumstances.
• Experience in Construction or Homebuilding industry strongly preferred.
• Highly proficient in Microsoft applications (Excel, PowerPoint, Word).strong Service.
• HS diploma, or GED equivalent, is required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. Previous experience in customer service is desired.

ALL CANDIDATES ARE REQUIRED TO UNDERGO PRE-EMPLOYMENT DRUG SCREENS AND NATIONAL BACKGROUND CHECKS. ARS-RESCUE ROOTER IS AN EQUAL OPPORTUNITY EMPLOYER AA/EOE/M/F/V/D. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, ARS-RESCUE ROOTER MAY PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE AND CURRENT EMPLOYEES TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

Company Description

RighTime Home Services is a national leader in residential and commercial repair & replacement of HVAC systems. We offer a complete benefit package including: paid time off, medical, dental, vision, short term and long term disability, life insurance and 401(k).