THIS POSITION IS NOT A REMOTE POSITION
COMPANY OVERVIEW:
Video Publisher? Or Online Retailer? The Answer Is “Both!” And More…
Right Stuf, Inc. is an independent video publisher that specializes in packaging and distributing pre-recorded programming to English-language audiences – from Japanese animation (anime) to foreign live-action content.
In addition to selling its own publishing division’s products, Right Stuf, Inc. also resells and distributes anime-related and Asian live-action merchandise – including DVDs, Blu-ray discs, books, apparel, artwork, audio CDs and more – on behalf of other North American suppliers.
Right Stuf’s unique position as a publisher, distributor and retailer gives it a distinct advantage in the anime marketplace, as it operates in both the business-to-business and business-to-consumer sectors. Right Stuf is the largest of North America’s anime-specific retail and distribution companies, selling products both direct to fans and to other retailers, via its web site, phone and mail-order. It also provides business services for firms throughout the North American anime industry, from phone banks and data entry to demographic research, the creation of online storefronts, and more.
POSITION OVERVIEW
Resolves customer inquiries and issues through WOW service. Will take inbound/outbound calls, respond to emails/cases, facilitate web chats, type letters to mail to customers, and handwrite notes of appreciation each week. Wow both internal and external customer through all interactions.
ROLES & RESPONSIBILITIES
Respond to customer verbal or written contact
Notate customer accounts regarding any conversations
Ensure address and payment information are correct in the system
Maintain an upbeat, fun, and professional attitude throughout all interactions
Able to explain and address varied situations to diverse customer base
Ensure that inquiries are resolved to customer satisfaction
Handle shipping claims for missing or damaged orders
Handle and facilitate the return of products from customers who have issues with orders
Input catalog orders into the system
Liaise with internal departments such as IT, Warehouse, Merchandising, Marketing, and Accounting to maintain positive customer experiences
Maintain product knowledge to encourage upselling
Other duties as assigned
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
QUALIFIED CANDIDATES WILL HAVE: