Right at Home West LA is looking for a Staffing coordinator for immediate work in our West LA office for our Controller.Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? Do you value having personal connections with those you work with? If so, Right at Home has the opportunity for you! We are a locally owned home-care business that has an exceptional culture, and we are looking for great talent who can work in a fast paced office environment, who has exceptional skills in communication, organization and decision-making, and who are people persons!

The Scheduling Coordinator is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in home care” experience for clients and employees. This person plays an integral role in interfacing with caregiver and office management staff to ensure the proper caregiver and client match. This person also ensures that all referrals are received in an accurate and detailed manner and are properly handled. This person will perform various supervisory activities for monitoring of telephony/ClearCare system and other payroll responsibilities as needed. The successful candidate performs other office coordination duties and has an excellent working knowledge of MS Office and the ability to learn how to use our ClearCare client management system. The right person will maintain a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment. The core competencies for a Scheduler are: Verbal Communication, Adaptability, Likability, Customer Focus, Decision Making/Judgment, Organization, Stress Management, and Resourcefulness as well as computer software applications skills to complement their work in our successful office. $2,000 hiring bonus if Candidate has demonstrable experience with ClearCare - Our main software for most functions of the Agency

Job Description

Ensures that all referrals are received in an accurate, detailed manner and are properly handled. Performs various supervisory activities for scheduling appropriate caregivers to clients using ClearCare database system. Working with time and billing processing where necessary and monitoring of telephony system and other payroll responsibilities as needed with other office coordination duties.

Essential Functions:

Answers telephone, takes inquiries or messages using good telephone techniques

Receives referrals and inquiries within the programs of this company

Interviews, screens and tests all applicants

Schedules and coordinates day to day activities of caregivers

Assists with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc.

Performs payroll duties including verifying time sheets, updating telephony records, client records and input for computer payroll processing

Maintains documentation of associate work record in ClearCare and ensures current and complete personnel records for all home-care associates

Communicates continually with associates and clients to evaluate services

Responds promptly and courteously to all clients calls

Performs on-call coordinator duties as needed

Serves as liaison between associates and Operations Manager

Assists with sales, marketing and public relations efforts

Additional Non-Essential Duties

Other general office and clerical functions

Other duties assigned by the Operations Manager, Operations Director, Controller or Owner

Education, Experience

High School graduate or equivalent with at least two years of business experience

Basic office and computer skills, organizational abilities

Excellent interpersonal skills and abilities

Excellent telephone skills

Knowledge of common medical terminology

Ability to work independently, demonstrating sound judgement

Read, write, speak and understand English

Be available for on-call duties outside of normal business hours

Working Location and Environment

Works primarily out of our West Los Angeles office (Santa Monica Blvd near Westwood Blvd)

Special Instructions

Must work under the direction of the Controller to ensure that associates with appropriate skills are assigned to individual clients

Additional requirements:

2 Years of experience

Two professional references

Valid California Driver License and reliable transportation with proof of automobile insurance

We provide in-person interviews.

Proper attire for work is required.

We provide sick-time, bonus and certain healthcare and retirement programs.

W2 Employment – Full-Time

Please call us at 310-694-5001 - 9 a.m. to 3 p.m. weekdays for a Telephone Interview and In-Person Appointment

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.