Scheduler - Seattle, WA

"We are the Right People, doing the Right Things, the Right Way, for the Right Reason"

Do you enjoy puzzles? Are you excellent at juggling changing priorities? Can you maintain poise under pressure, and are looking to truly make a difference in the lives of families in our community? Right at Home of Seattle and the Eastside has the career building opportunity for you!

Right at Home Seattle and the Eastside, a premier Puget Sound home care and home health agency, is seeking a full-time Scheduling Coordinator to work out of our Seattle Office.

The Scheduling Coordinator is responsible for the day-to-day scheduling and coordination of caregiver shifts, taking client inquiries, matching client needs to caregiver skills and attributes, introducing care staff to clients, and resolving issues that may arise amongst the client, their care team, and the Right at Home care staff.

A critical component of the Scheduling Coordinator’s role is to demonstrate the company’s culture of compassion, accountability and results by displaying the highest standards of integrity, superb follow through and consistency, and exceptional customer service and client satisfaction.

The Scheduling Coordinator works as part of a multi-disciplinary team to ensure that all client needs are being addressed and expertly met. The Scheduling Coordinator works directly with the Operations team to provide Right at Home services in a timely manner and meet the wishes and needs of agency clients.

Right at Home is a well-established and growing family-run agency that has been assisting Snohomish, King and Pierce County families with caregiving and nursing needs in their home since 2004. Our fun and dedicated office team members are passionate about working together to support our care staff and help our mostly elderly population to age in their own home.

The ideal candidate for this position is a currently licensed Certified Nursing Assistant (CNA) or Home Care Aide (HCA) with nurse delegation certification. A successful candidate must demonstrate strong problem-solving abilities, and time management skills. We are looking for someone with strong computer skills and the ability to adapt to ever changing priorities in a fast paced, collegiate environment. Please apply if you are a motivated individual who is organized, can multi-task, and is driven to fulfill our mission of "Improving the lives of those we serve".

Scheduling and Client Care Coordinator Essential Functions Responsibilities

• Collaborate with Client Care Coordinators to schedule client cases with appropriate nursing and caregiving staff

• Communicate responsibilities to caregiving staff, track attendance, promote engagement strategies, document appropriately.

• Participate in the referral and intake process for clients needing Home Care and Homemakers services.

• Investigate problems, irregularities, policy violations and other reportable events and implement the appropriate corrective action and follow-up.

• Work closely with office staff to promote communication and assure appropriate client care documentation, including payroll and bill rates.

• Review schedules daily to ensure shift time accuracy, correct bill/pay rates, and proper authorizations.

• Build Home Care client files, file care logs and run weekly audits for Client Service Manager to ensure Client Files follow agency regulations.

• Participate in the Inside Sales/Client Assessment process with proper follow-up and goal of setting-up in-home assessment for Client Care Coordinator

• Participate in Right at Home’s On-Call Program which involves assisting with after-hour inquiries, resolving caregiver/client issues, and providing caregiver introductions as needed.

• Answer telephone as needed during the day, and take inquiries or messages using good telephone technique.

Scheduling and Client Care Coordinator Qualifications

• Experience in staffing and managing multiple projects and schedules using ClearCare or other scheduling software a plus. Knowledgeable in Microsoft Office Suite and ability to type 35-45 words per minute

• Must exude confidence and ability to communicate effectively with referral sources, clients, families, caregivers and administrative staff from diverse backgrounds and cultures.

• Demonstrate self-direction, organizational skills, flexibility and the ability to deal with a high level of stress, and constantly changing priorities with enthusiasm.

• Maintain an active caregiving license in the State of Washington (i.e. HCA, CNA) and has or willing to complete nurse delegation certification within 60 days of hire.

• Excellent written and verbal communication and presentation skills with diverse audiences.

• Experience in the sales and customer service components of the healthcare industry a plus.

• 2-4 years of office experience, preferably in-home care environment, type 45+ wpm

• Be available as required for on-call duty outside of normal office hours.

• Driver’s License with a clean driving record and an insured automobile

Scheduler Benefits

• Medical Insurance

• 401(k) plan

• Paid vacation, personal time, and paid holidays

• Competitive Pay

• Comprehensive training program

Job Type: Full-time