Job Description
JOB SUMMARY:
RING SAVVY INC. IS A 24/7 LIVE ANSWERING SERVICE FOR LARGE AND SMALL BUSINESSES, LAW FIRMS, HVAC COMPANIES, PLUMBERS, AND ANY BUSINESS IN NEED OF VIRTUAL RECEPTIONISTS. WE TRAIN OUR REMOTE VIRTUAL RECEPTIONISTS TO FULLY INTEGRATE WITH THE BUSINESSES WE ANSWER FOR.
WE ARE LOOKING FOR A FULL TIME, ENTRY LEVEL REMOTE CUSTOMER SERVICE REPRESENTATIVE TO ASSIST WITH THE SET UP AND IMPLEMENTATION OF NEW CLIENTS’ ACCOUNTS.
RESPONSIBILITIES AND DUTIES:
Set up new accounts based on client’s specifications.
Maintain client accounts and records within CRM and other databases.
Troubleshooting common issues that may arise with accounts.
Required to call current clients and adjust their accounts if necessary.
Maintains client records by updating account information.
Maintains a positive, empathetic and professional attitude toward vendors, coworkers and clients at all times.
Responds promptly to client inquiries.
Ensure client satisfaction and provide professional customer support.
Listen to client concerns and complaints with the goal of identifying the causes of the problem.
Contact phone providers to complete account set up.
Qualifications and Skills:
Must have excellent attendance and punctuality.
Must have experience in customer service.
Must have experience with Zendesk or similar ticketing systems.
Ability to work as part of a team.
Ability to multitask.
Excellent written and verbal communication skills.
Exceptional customer service skills.
Work efficiently in a fast paced environment.
Strong organizational skills.
Exceptional vendor relationships.
Excellent problem solving and analytical skills.
Attention to detail.
VOIP experience is a plus.
SALARY AND BENEFITS:
Starting at $20.00 per hour ( with additional annual raises and bonuses)
Major medical
Dental plan
Vision plan
Supplemental insurance
Employee Assistance Program
401k plan with company match
Employee wellness program
PLEASE SUBMIT A RESUME FOR CONSIDERATION. THIS POSITION IS REMOTE ONLY
JOB TYPE: FULL-TIME
PAY: $20.00 PER HOUR
Company Description
Ring Savvy Inc. is the largest call center on Long Island offering Law Firms and other businesses, large or small, with the most advanced, professional, and affordable Virtual Receptionists and Legal Answering Service in the industry.