Here at Rise we have one main responsibility; to help develop individuals to achieve their goals and aspirations. Success is setting a goal and achieving it, no matter how big or small. We believe in a bright future and our ability to build it! Our approach in creating a more prosperous future is simply giving others the same opportunity we have been given ourselves. We aim to do this by passing on the knowledge and experiences we’ve acquired and investing into those who want to obtain a better quality of life.

Job description:

We are looking for an Customer Service Representative to be part of our Customer Service Team. As a Customer Service Representative, you will answer customer calls and emails daily and help resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

 Salary: $38000 -$48000 per year

Duties and Responsibilities:

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

Skills and Qualifications

• High school diploma

• You understand the importance of treating clients fairly and have a track record of making an extra effort to make sure the customer feels valued

• Outstanding and proactive communication skills (listening, inquiring relevant information leading to efficient problem solving)

• Showcase a professional and friendly manner when interacting with customers.