THIS ROLE REQUIRES A DAILY COMMUTE!

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

High volume of in-store customers

Identify customer needs, collect relevant information, and provide solutions

Use best practices in customer service techniques to develop rapport and build relationships with customers

Meet personal and team quotas

Attend training workshops to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred but not required

Comfortable using a smart device

Excellent verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively