Benefits:
Wellness resources
Health insurance
Opportunity for advancement
Paid time off
Signing bonus
Training & development
Vision insurance
401(k)
401(k) matching
Dental insurance
Tuition assistance
Risk Management Coordinator
Department: Quality Research & Compliance Location: Northampton, MA or Main Business Office Employment: Full-Time Schedule: Monday–Friday, 9a–5p Annual Salary: $65,000–$90,000, based on education and experience
SUMMARY ServiceNet is seeking a Risk Management Coordinator to help create safer services and workplaces through incident review, risk prevention, health and safety, and emergency preparedness. Reporting to the Chief Quality Officer, you’ll coordinate risk management efforts across ServiceNet. You’ll work closely with Quality & Compliance Business Partners, the Property Department, and program leaders to identify concerns, investigate incidents, and turn findings into practical improvements.
ABOUT THE ROLE Review Incidents & Coordinate Investigations
Review significant incidents, identify reporting gaps, and analyze trends to strengthen prevention
Conduct or coordinate assigned investigations, document findings, and support root cause analysis and follow-up
Strengthen Health, Safety & Emergency Preparedness
Coordinate property inspections, environmental audits, and insurance company site surveys
Track recommendations and corrective actions through completion
Coordinate emergency drills and plan reviews for administrative buildings and monitor preparedness across service areas
Support Risk Prevention & Compliance
Help develop and monitor ServiceNet’s Risk Management Plan
Participate in insurer meetings to identify risks and prevention strategies
Maintain risk and safety documentation, support accreditation readiness, and prepare reports for leadership
Promote Learning & Collaboration
Lead or co-lead the Health & Safety Committee
Provide safety education and share lessons learned with staff and program leaders
Work across departments to strengthen safety practices and prevent future incidents
MINIMUM REQUIREMENTS
Bachelor’s degree in public health, safety management, risk management, human services, social work, or a related field
At least five years of progressive experience in risk management or safety within human services, healthcare, or a related field
Familiarity with CARF, DDS, DMH, and OSHA requirements
Experience with incident analysis, safety systems, and loss prevention
Strong organizational, analytical, and communication skills
Ability to maintain clear records, manage multiple priorities, and follow action items through completion
Ability to build collaborative relationships and coordinate work across departments
Sound judgment and commitment to confidentiality, professionalism, and accountability
Master’s degree or equivalent experience preferred
PERKS & BENEFITS Paid Time Off
Starting at 2 weeks paid vacation
12 sick days
12 holidays + 1 floating holiday
3 personal days
Health & Financial Benefits:
Health and dental insurance
403(b) retirement plan with employer match
Employer-paid life and disability insurance
Employee Assistance Program
Education & Professional Growth:
Tuition remission
PSLF eligibility
Continuing education and development opportunities
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.