Retail Business Services is the services company of leading grocery retail group Ahold Delhaize USA, providing services to five East Coast grocery brands: Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the size and scale of the local brands to and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

POSITION SUMMARY

Creates and deploys strategic training and development material & channels for the topics of Safety and Health, Claims, Regulatory Compliance and Insurance. Works collaboratively across all business lines to identify risk, safety, claims & insurance learning opportunities that align with company strategy and needs.  Manages content development of learning programs for their identified brand and RBS functions.  Researches and recommends learning strategies and solutions for the internal team and for brand and RBS needs.

• Provides technical/professional guidance and recommendations.

• Aligns with unique brand needs to ensure training and informational materials reduce company risk profile or enhance reputation

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Successfully manage multiple, concurrent projects and leads the coordination of several work streams

• Consult with Risk Management function leads to determine and assess learning needs for RM department and brand / RBS partners

• Recommend optional learning delivery channel for learning solutions using needs assessment results and learning knowledge and experience

• Serves as companywide resource on instructional design, development, and/or delivery for Risk Management & Safety compliance and program training

• Partner with the subject matter experts to ensure learning content is accurate and aligned with Risk Management and company strategy

• Determine appropriate graphic content (video, photo, clip art, original art, vector graphics) to enhance visual effectiveness of material

• Manage video and photo shoots for programs as needed

• Build script used for audio and video recording and code development, incorporating proper style format and grammar use for the intended audience

• Perform program development tasks using the appropriate development tool, including eLearning development

• Leads and negotiates with external vendors in the development of programs

• Manage usability tests for all courses to confirm desired functionality

• Manage brand standards for all training materials to ensure a consistent appearance

BASIC REQUIREMENTS

• Bachelor’s or Master’s degree  in a related field, or 5-7 years of relevant work experience in risk management, claims, safety or insurance

• Proven project mangement experience, ability to manage multiple, concurrent projects

SKILLS AND ABILITIES

• Strong analytical and critical thinking skills used to evaluate training requirements, trends, compliance areas and available technologies

• Strong team player that thrives in a high performing, creative environment

• Successful in multiple environments and the ability to be effective at all levels of the organization

• Self-motivated to meet multiple deadlines and business objectives with minimal supervision

• Support multiple, concurrent projects

• Ability to collaborate effectively with team members, business partners, and external vendors

Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at tad@retailbusinessservices.com

Retail Business Services, ranked No. 25 on Fast Company’s 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued. For more information, visit https://www.retailbusinessservices.com.

Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies with services including Business Integrity Services (Legal, Risk Management, Quality Assurance), Business Services (HR Technology Systems and Process Management), Communications & Omnichannel Service Center, Finance Business Services, Financial Planning & Analysis, Human Resources, Indirect Center of Excellence, Information Technology, Pharmacy Services, Retail Innovation Center of Excellence, Store Development, Leasing & Facilities Support, and Strategy & Business Development. Retail Business Services is committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.