Job Description

We are seeking a highly experienced and driven professional to join our team as a Risk Operations Analyst II. This role is pivotal in monitoring and analyzing transactions for fraudulent activity, while also collaborating with clients to align with their desired risk appetite. The ideal candidate will utilize advanced tools, data sources, and industry best practices to deliver risk services that minimize fraud losses and maximize approval rates. We are looking for an individual with robust analytical expertise, excellent client-facing communication skills, and a strong background in risk management within the payments or financial services sectors.

**Responsibilities

Fraud & Risk Management**

• Fraud Analysis & Research: Employ advanced tools and techniques (e.g., standard and advanced rules-based risk engines, using third-party platforms like Accertify) to detect and assess fraudulent behavior and provide actionable insights
• Client Risk Services: Provide advanced risk services, including support for RFIs (Networks, Partners, Banks), limits adjustments, merchant underwriting, and tailored risk interventions
• PNM & Client Risk Events: Proactively support and resolve client and platform risk events, ensuring timely and accurate response, root cause analysis, and recommended control enhancements
• Transaction Monitoring: Continuously monitor and analyze client, user, and transaction data to detect and investigate suspicious activity

Client Partnership & Risk Appetite Consulting

• Client Communication: Engage with clients to clearly explain fraud findings, risk exposures, and industry developments in a consultative manner
• Risk Appetite Consultation: Guide clients in defining and maintaining appropriate risk appetite strategies, balancing loss and approval rates to achieve business goals
• Actionable Recommendations: Offer customized guidance on fraud prevention, compliance, and operational efficiency

Reporting & Transparency

• BI & Custom Reporting: Generate, analyze, and deliver BI reports (using tools such as Looker, Dataiku, SQL, and Excel/Google Suite) to highlight fraud trends and ensure transparency in client and platform risk performance
• Internal & Client Reporting: Develop custom reporting solutions to support both internal decision-making and client requirements
• Policy & Process Documentation: Maintain comprehensive documentation of policies, procedures, and standard operating processes for transparency and repeatability

Continuous Improvement

• Process & Product Improvement: Identify opportunities for enhanced efficiency in risk management operations, client interactions, and fraud prevention tools
• Vendor Risk Management: Evaluate and leverage third-party data sources and vendors to enhance fraud detection capabilities
• Compliance & Security: Ensure adherence to compliance, PCI, and regulatory requirements across client and platform activities

Qualifications

• 5–10 years of experience in risk management, with a focus on fraud prevention, merchant risk, and operational efficiency
• 3–5 years of experience in the payments industry (acquiring, issuing, or merchant risk functions)
• Technical & Analytical Skills:
• Proficiency in BI reporting, SQL, Looker, Dataiku, and standard productivity tools (Excel, Google Suite)
• Strong analytical and reasoning skills, with the ability to interpret complex datasets and provide actionable insights
• Moderate technical ability combined with high analytical acumen
• Client & Risk Expertise: Proven ability to manage client relationships and ensure satisfaction in high-risk merchant segments
• Familiarity with card network rules, compliance requirements, and fraud risk strategies
• Experience in policy/process documentation and product/process improvements
• Exceptional verbal and written communication skills.
• Strong collaborative mindset with the ability to operate independently.
• Education: Bachelor’s degree in Finance, Business, Data Analytics, Risk Management, or a related field

Additional Information

Location: Flexible/Remote (within the US) - Preferably located in the East Coast time zone.

Great compensation package plus extensive benefits, including:

• 100% Remote (must be in US)
• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• 2x / year in-person team meet-ups (2-3 days, company paid)

Salary Range: $105,000 - 120,000

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful , transparent , and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

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