Job Description

River Valley, a growing specialty foods distributor based in Syracuse, NY, is searching for a full time 2ND SHIFT OFFICE CLERK.

River Valley Holdings is a family-owned food distribution company based in Syracuse, NY and serving retail customers across the northeastern United States. The River Valley family of companies: River Valley Foods, Cavallaro Foods and Garden Spot Foods, distributes a wide range of specialty dry and frozen grocery items out of warehouses in Syracuse, NY and New Holland, PA.

This position is based in Syracuse and works closely with the Warehouse, Transportation and Customer Service departments to support outbound scheduling.  The 2ND SHIFT OFFICE CLERK is responsible for accurately and efficiently preparing the daily selection orders, preparing the necessary paperwork for outgoing loads and handling the after-hours duties for Customer Service.  The successful candidate is dependable, efficient, always focused on details, and able to build lasting positive relationships with business partners and team members in order to contribute to accurate and timely workflow and deliver outstanding results.

• HOURS:  2:00 – End of Day/Work is Complete, 4 days per week

ESSENTIAL FUNCTIONS

• Allocate, print, and separate orders.
• Prepare daily selection labels and distribute assignments to Order Selectors.
• Create and type bills of lading, cross dock sheets, backhauls and Wegmans load diagrams.
• Prepare and print invoices.
• Ensure proper paperwork is accounted for and complied correctly for outgoing loads.
• Answer and return incoming phone calls and emails; answer incoming Customer Service calls after 4pm and email messages and notes to Customer Service for any required follow up.
• Accommodate late order and/or after-hours processing when applicable, including same day ships.
• Meet with transportation team, check voicemail and emails for special requests and note any changes to the Shift Supervisor.
• Ensure that driver runs are correctly assembled and disburse paperwork and miscellaneous items to Delivery Drivers as requested.
• Calculate Order Selectors’ productivity and error rates.
• Track items that are out of stock and communicate stock level information as required.
• Complete data entry tasks as assigned.
• Build lasting customer relationships through positive communication and resolution of concerns.
• Seamlessly handle numerous and varied daily tasks.
• Perform additional job duties as required.

REQUIREMENTS AND QUALIFICATIONS

• Must be at least 18 years old and have a High School diploma or equivalent
• Ability to read and understand English
• Must have at least one year of administrative experience inclusive of data entry
• Basic knowledge of Microsoft programs (Excel, Outlook, Word) and ability to apply that knowledge to daily tasks
• Ability to maintain a clean and safe work environment while performing daily tasks
• Organized, self-motivated and able to work with careful attention to detail
• Able to pass a pre-employment drug screening test
• Regularly use active listening and critical thinking skills to solve problems
• Ability to adapt, demonstrate flexibility and prioritize work
• Ability to communicate effectively and use teamwork to achieve goals

River Valley Holdings is and Equal Opportunity Employer (EOE).