Boutique Property Management company in Stamford Connecticut managing 5 communities with approximately 400 units is seeking a service manager a key role within the company, responsible for overseeing the service department and ensuring high-quality customer interactions, reports, and repairs.

Key Responsibilities:

Managing the service department team.

Handling customer service interactions and resolving complaints or concerns.

Maintaining strong relationships with customers and third-party vendors.

Bidding and maintain required service contracts

Ensuring repeat customers through excellent service.

Overseeing administrative tasks, such as managing invoices, processing orders, and tracking inventory.

Setting up and maintaining a service desk, improving its efficiency.

Auditing work and customer service to meet the company’s standards and goals.

Keeping up-to-date with industry regulations, standards, and innovations.

Requirements:

A bachelor’s degree in business, administration helpful but not a requirement

Previous sales and management experience may be advantageous.

Strong knowledge of the industry.

Excellent leadership, communication, sales, and customer service skills.

Computer literacy and good organizational skills are essential.