PFSW Company Statement:
PFS is the premier eCommerce order fulfillment provider. In short, we provide the behind-the-scenes operations for brand’s online stores. We pick, pack, and ship our clients’ products around the world – with a bunch of added flair. We personalize our packages, we help our clients’ customers with phone, email, and chat support, and we have a strong fraud team who ensure secure payment processing. Not to mention, a technology system that facilitates making orders, returns, and everything in-between.
Company Vision:
- We will engage with our clients as a strategic partner.
- We will provide a premier commerce order fulfillment solution.
- We will be world-class at every service we offer.
DC - OPERATIONS MANAGER (Outbound)
The DC - Operations Manager is responsible for the efficient day-to-day operation of the warehouse with particular emphasis on the management of the warehouse personnel and the implementation of warehouse action plans.
Responsibilities:
- Drive processes which may influence the direction of other areas
- Manage multiple complex activities and client driven projects
- Monitor and report changes in budget for client driven projects
- Effectively delivers formal counseling/mentoring to direct reports
- Effectively manages and engages onsite client relationship
- Drive quality of Client related projects and promotes overall success
- Drive high service and effective execution in each functional area related to the operation (inventory, shipping and receiving)
- Manage and execute improvement process in quality production
- Manage and adjust staffing levels based on business requirements
- Manage, coach, and mentor hourly staff (including temporary personnel)
- Maintain relationship with Staffing Agency On-Site personnel
- Identify operational issues and drives action for quick resolution
- Communicate staffing and equipment issues proactively
- Effectively measures Key Performance Indicators (KPI) to ensure all Service Levels (SLA) are met
- Maintain and administer timely performance feedback and evaluations
- Monitor and manage safety and housekeeping of the DC, and ensure all equipment is maintained and repaired as necessary
- Foster an environment of continuous improvement
- Maintain Standard Operating Procedures (SOP) for area of responsibility
Qualifications:
- Bachelor's degree (B.A.) preferred
- 5+ years in a Leadership capacity within a Distribution Center environment
- Ability to work all hours necessary in a fast-paced environment with shifting priorities
- Position requires good PC skills (Microsoft Word, Microsoft Excel, and Microsoft PowerPoint)
- P&L experience strongly preferred
- Client facing experience preferred
- Workforce Planning experience required
- WMS knowledge required; (preferred JDE/7.3)
- Effective people and planning skills required
- Ability to obtain government background clearance, in addition to our standard background process
- Must complete US Federal Fingerprint and obtain NCIC Clearance
Working Conditions, Mental and Physical Demands
- Ability to walk or stand for extended periods of time
- Ability to lift up to 50 pounds without assistance
- Must be able to work on a variety of warehouse floors up to 100 feet in height
- Must be about to work in a warehouse environment with a noise level up to 85dBA
Pre-employment background screening will be conducted.
PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.
Required Skills
Required Experience