Senior VTC Technician (Computer Systems Analyst III (Sr.))

Summary of Position:

Serves as the IAP OCONUS lead for our team providing assistance in all aspects of network management from network design through implementation and the maintenance of upgrading existing networks. Analyzes, designs, specifies, documents and implements communication system requirements to support the distributed functionality of a software engineering environment. Maintains a broad knowledge of network communications and local area network/wide area network (LAN/WAN) operations and has a demonstrated ability to independently work on complex assignments.

Essential Job Functions: (not limited to duties as described – performs related duties as requested)

• Serves as a senior member on the VTC OCONUS team
• Team members are not centrally located
• Training and onboarding of new hires
• Responsible for weekly, monthly, and quarterly reporting requirements to IAP leadership, Prime Contractor, and DoD customer
• Administrative duties as needed within theater
• Work with Prime Contractor LNOs to facilitate personnel schedule management
• Demonstrated knowledge of the Cisco TelePresence Management Suite (TMS) management system
• Sets up and maintains equipment for audio and video conferencing and teleconferencing meeting needs
• Provides support to engineers of site VTC and Conference Room systems such as scheduling VTC with external sites, configuring rooms to meet requirements for scheduled conferences
• Performs video capturing and transfer video to a media streaming server
• Troubleshoots equipment and network configurations

Level of Supervision:

• Must be able to function independently
• Provide overview and general use training to all organization members and key leaders upon request

Physical Demands/Working Environment:

• 84 hours per week

Travel Required:

• 20% Amount
• Travel to where: Iraq, Qatar, Djibouti

Work Hours : 84 hours per week

Education and Experience:

• Bachelors degree or 3 – 5 years of current and continuous experience in the field of Video Teleconferencing, audio, and video systems
• Must have two years experience scheduling VTC meetings, events, or rooms; ensure the rooms are operational prior to any meetings or events, and provide assistance as necessary.
• Must have two years experience utilizing the Cisco TMS system
• Must have strong customer support/service skills and the ability to respond to changes in a fluid workplace environment

License & Certifications:

• Possess a valid and current U.S. Passport and Driver’s License
• Knowledge & Skills:
• Excellent interpersonal, verbal and written communication skills
• Ability to brief high-ranking military officials
• Proficient in the use of Microsoft Office applications
• Cross-trained in VTC Audio & Visual Technician and Scheduler support
• Ability to travel and support other sites around the CJOA and SWA
• Strong customer support/service skills and the ability to respond to changes in a fluid workplace environment
• Physical Demands/Working Environment: Must have the ability to wear personal protective equipment, including protective mask, ballistic helmet, body armor, and chemical/biological protective garments
• Medically/Physically fit for deployment with U.S. Military Forces outside the Continental United States (OCONUS) under the provisions of USCENTCOM Medical Standards

Travel :

Yes, OCONUS

Security Clearance:

TS/SCI

Required Skills

Required Experience

• Demonstrated ability to participate effectively in a team of staff required
• Must have a valid driver's license, regular access to a reliable vehicle and be willing to provide transportation to persons served in personal vehicle, as needed