Wilson & Company is seeking a full time IT Support Technician to assist with Tier I help desk support. This position is located in South Jordan, UT. The ideal candidate will be self-motivated with strong communication skills, organized and able to work in a team environment. The desired candidate will have experience with Windows 10 as well as experience identifying, researching and resolving technical issues related to desktops, LAN/WAN connectivity with TCP/IP, and Active Directory. The position requires a minimum of two to five years of experience.

Requirements:

• 2-5 years of experience supporting Windows desktop operating systems, Office 365 and Teams
• Experience troubleshooting computer hardware and application issues
• Excellent problem-solving skills and analytical ability
• Resolve any issues related to internal and cloud-based infrastructure, such as email, printers, wired and wireless networks, video conferencing and VPN
• Experience utilizing Remote Desktop tools
• Hands on workstation support required; willingness to report to the office on a regular schedule
• Mobile platform support (iPhones, Android, and tablets)
• Tier I Help Desk Support
• Document all interactions with detail and accuracy within the help desk ticketing system
• Perform technical on-boarding of new employees
• Active Directory, DNS, DHCP Support
• CADD application support desirable but not required
• Ability to work in a team environment or independently as needed
• Must be able to think and adapt quickly as business needs change
• Excellent communication skills (verbal and written)
• Supporting staff while developing and maintaining high quality relationships with users
• Highly energetic with the desire for career development through company goals and training

Special Conditions of Employment:

• Participation in a 24/7 on call support rotation
• Occasional travel may be required to support other offices.

Hourly Rate: $22.00 - $25.00

Please note that Wilson & Company is not currently sponsoring applicants for work visas.

About Us:

Wilson & Company has a rich history in planning and design, and the right candidate will become part of our bright future. We provide multidisciplinary engineering, architecture, surveying, mapping, environmental, and planning services, and employ staff throughout 14 offices in 9 states. The firm was founded in 1932 and provides services to a diverse client base including railroads; municipal, state, and federal agencies; energy, industrial, and commercial companies; and private developers.

The cornerstone of our success is Higher Relationships, standards in Discipline, Intensity, Collaboration, Shared Ownership, and Solutions. Discipline is doing it right, with attention to details without exception. Intensity is doing what it takes to meet and exceed expectations. Collaboration is working together and bringing out the best in each other. Shared Ownership means we adopt the goals of others as our own. Finally, Solutions are achieved in a win-win environment. We value this commitment to Higher Relationships with our employees, clients, and the communities where we live and work. And for you, our culture intends to help you achieve personal and professional success. Come grow with us!

Wilson & Company provides a comprehensive benefits package that encourages employee health and well-being. We have several options to choose from for health insurance, life insurance, disability insurance, paid time off, and retirement savings plan benefits. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment background checks.

Wilson & Company is a federal contractor and subject to various health and safety regulations enforced by federal, state, and local agencies, as well as health and safety requirements of our clients. Wilson & Company is committed to complying with all regulations and requirements, which could include, but are not limited to, vaccination requirements, testing requirements, masking requirements, and personal protective equipment requirements. All regulations and requirements are subject to change, which could impact Wilson & Company policy and requirements for employees.

Required Skills

Required Experience

• Excellent interpersonal and communication skills and basic computer skills required
• Valid driver's license required