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Parts Associate

Riverside Harley Davidson

Parts Associate

Riverside, CA
Full Time
Paid
  • Responsibilities

    JOB TITLE:                            Parts Associate

    DEPARTMENT:                       Parts

    SUPERVISOR:                         Parts Manager

     

    SUMMARY DESCRIPTION

    Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Identify correct part numbers specific to a motorcycle. Resolve difficult customer problems in a courteous and professional manner.

    DUTIES AND RESPONSIBILITIES

    • Provide customer service to external customers. 
    • Meet customer needs, offers options, resolves problems and follows up with customers. 
    • Ensure full customer satisfaction without unnecessarily referring customer to other staff members.
    • Maintain friendly, helpful demeanor. 
    • Provide professional, knowledgeable, courteous customer service. 
    • Assist customers in locating merchandise, take special orders, answer questions, and communicate policies on returns and exchanges. 
    • Monitor for shoplifting. 
    • Perform all cashiering functions in accordance with company cash handling policies and procedures. 
    • Check price tags for alterations. 
    • Does not accept checks unless processed through cross checks.
    • Use appropriate verification procedures for credit card purchases. 
    • Keep sales floor neat, clean and fully-stocked. 
    • Shelve new stock, inform buyers of fast- and slow-selling stock, maintain thorough knowledge of inventory. 
    • Ensure merchandise is attractively displayed. 
    • Maintain cashiering desk/areas in a clean, organized fashion. 
    • Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc. 
    • Assist with answering incoming calls and directing them to the appropriate person or department. 
    • Make tags for damaged merchandise, deliver daily to designated area. 
    • Comply with all company and department policies and procedures. 
    • Perform other related duties as assigned or requested.

    SUPERVISORY RESPONSIBILITIES

    • None

    QUALIFICATIONS & JOB REQUIREMENTS

    • High School Diploma or equivalent degree or greater required. 
    • Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience.
    • Ability to take initiative and problem solve. 
    • Excellent verbal and written communication skills.
    • Ability to present oneself as well as the company in a professional manner. 
    • Knowledge of applicable laws/policies/principles/etc. 
    • Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
    • Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
    • Attention to detail. 
    • Interpersonal skills and customer service skills required.

    PHYSICAL DEMANDS

    • Requires the use of both hands. 
    • Frequently required to bend, climb, stoop, crouch, reach, and lift 50lbs of material.
    • Requires standing and/or walking for extended periods of time. •    Requires the ability to balance and push an 800+lb motorcycle.

     

    WORKING CONDITIONS

    • The noise level in the work environment is usually loud.
    • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
    • Occasionally exposed to exhaust fumes or other airborne particles.
    • Frequently works near moving mechanical parts.