REF ID: 01310-0011651643 CLASSIFICATION: Help Desk Analyst III COMPENSATION: DOE Robert Half Technology is looking for Helpdesk or IT Support Analysts for an available positions for a client in the Schaumburg, IL area. Please note: this position is will be remote after 3 months. If you're a self-motivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you. In this role, you'll have the opportunity to support end users, work hands-on with a variety of technology and applications, and present solutions to continually improve customer service and processes throughout the organization. Please apply today for immediate consideration! Day to Day Responsibilities:

• Provide technical support and phone support to end users regarding any application/technical issues
• Work with a team to provide solutions to technical issues ranging from HP printer and Datamax printers, Dell/Lenovo laptops, and more
• Identify, troubleshoot, and document resolution of technical issues
• Utilize Bomgar for remote support and control
• Reset passwords with Active Directory JOB REQUIREMENTS:
• Experience with the follow environments and technical tools is a plus: Citrix, Active Directory, VPN client configuration, TCOP/DNS/DHCP, HP/Datamax printers, Microsoft Suite applications, SQL or Microsoft Access database, and Trend Micro Antivirus. - ITIL or A+ certification is preferred, including other certifications - Must have ERP experience - Bachelor's Degree or equivalent work experience

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).