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Customer Service Representative

Robinson Pharma

Customer Service Representative

Santa Ana, CA
Full Time
Paid
  • Responsibilities

    Job Description

    The Customer Service Representative maintains relationships with current and potential accounts. Resolves customer issues/problems, researches and makes recommendations for product enhancements or modifications to increase sales.

    DUTIES/RESPONSIBILITIES:

    • Processes customer orders via phone, fax, and internet in a call center environment.
    • Follows up with customers on quotes, orders, issues, and potential business.
    • Provides exceptional customer service, including professional communication via phone, email, and fax.
    • Works with customers, associates, sales team and managers to plan and forecast future business.
    • Sets objectives, plans, follows up to ensure all goals are met on time.
    • Follows up on customer order history as needed.

    QUALIFICATIONS:

    • High School diploma/GED and/or some college
    • 1-3 years of Customer Service work experience.
    • Excellent Communication skills.

    Company Description

    We are a full-service contract manufacturer of softgels, tablets, capsules, powders, and liquids for the dietary supplements and personal health care industries.