Job Description

WHO YOU ARE:

YOU CONSIDER YOURSELF PROFICIENT IN BOTH AGILE AND WATERFALL SOFTWARE DEVELOPMENT LIFE-CYCLES AND IN BUSINESS ANALYSIS METHODOLOGY. YOU HAVE KNOWLEDGE AND EXPERIENCE IN ANALYSIS, PRODUCT MANAGEMENT, PROJECT EXECUTION, PRIORITIZATION AND BUSINESS PROCESS ENGINEERING. YOU CAN LEARN NEW INDUSTRIES QUICKLY AND UNDERSTAND THE CHALLENGES THEY ARE LOOKING TO SOLVE, RE-ENGINEERING CURRENT BUSINESS PROCESSES TO NEW SYSTEMS OR SERVICES. YOU HAVE SIGNIFICANT KNOWLEDGE OF THE SALESFORCE PLATFORM; IT’S STRENGTHS, IT’S CHALLENGES, AND WILL USE YOUR KNOWLEDGE TO CREATE TO SCALE.

 YOU GET THAT PROCESS MATTERS AND LOOK FOR WAYS TO BE MORE EFFICIENT AND EFFECTIVE WHILE STILL BEING FLEXIBLE TO CHANGE. YOU ARE ABLE TO CLEARLY COMMUNICATE EXPECTATIONS AND OUTCOMES WITH STAKEHOLDERS, PROJECT TEAMS AND CONSULTING TEAMS ACROSS THE PROJECT LIFECYCLE. YOU ARE ALSO ABLE TO INSPIRE STRATEGIC CHANGE WITHIN AN ORGANIZATION. YOU ALWAYS WANT TO KNOW WHY A PERSON IS THINKING A CERTAIN WAY AND ALWAYS WANT TO GET TO THE ROOT OF A PROBLEM.

 YOU ARE INDEPENDENT, BUT YOU’RE ALSO COMFORTABLE WORKING IN CROSS-FUNCTIONAL TEAMS. YOU HAVE EXCELLENT COMMUNICATIONS SKILLS AND CAN SHARE INSIGHTS AND EXPECTATIONS WITH STAKEHOLDERS, CLIENTS, TEAM MEMBERS, AND VARIOUS LEVELS OF MANAGEMENT.

YOU ARE ACTIVELY BLAZING TRAILS IN THE SALESFORCE ECOSYSTEM. YOU UNDERSTAND THE VALUE OF SHARING INNOVATIONS THROUGH BLOGS, CONFERENCES, PERSONAL CONNECTIONS, AND OTHER CHANNELS TO INSPIRE OTHERS AND INCREASE THE AWARENESS OF YOURSELF AND ROBOTS & PENCILS WITHIN THE SALESFORCE COMMUNITY.

WHAT YOU’LL DO: 

• COMBINATION OF PROGRAM MANAGEMENT, WRITING USER STORIES, ETC.

• EDUCATION: CODING TRACKS

• YOU WILL BE THE CONNECTION BETWEEN THE SALESFORCE PLATFORM AND THE ISSUES OF OUR CLIENTS.

• MONITOR KPIS AND ANALYZE DATA TO MAKE RECOMMENDATIONS ON WHAT TO EVALUATE AND IMPROVE.

• ASSIST WITH THE DRAFTING OF THE SPECIFICATIONS AND PARTICIPATE IN THE FRAMING OF THE SALESFORCE PROJECT(S).

• DRIVE IMPLEMENTATION OF SALESFORCE BEST PRACTICES BY ARCHITECTING SALESFORCE SOLUTIONS AND POSITIONING SOLUTIONS WITH MULTIPLE-LEVELS OF MANAGEMENT.

• PERFORM HANDS-ON DESIGN, AND MODIFICATION TO EXTEND CAPABILITIES OFFERED BY THE SALESFORCE PLATFORM.

• BUILD AND REFINE BUSINESS LOGIC TO ENHANCE TEAM CAPABILITIES, IMPROVE SECURITY, AND MAXIMIZE SALESFORCE ROI.

• SERVE AS A KNOWLEDGE EXPERT TO PROVIDE FIRST-CLASS DEPLOYMENT AND ENGINEERING, AND DEMONSTRATE THOUGHT LEADERSHIP RESULTING IN NEW TECHNICAL CAPABILITIES AND APPROACHES.

• REVIEW BUSINESS PROCESS AND TECHNICAL SOLUTION DESIGNS TO HELP ENSURE SELECTION OF APPROPRIATE TECHNOLOGY, EFFICIENT USE OF RESOURCES AND INTEGRATION OF MULTIPLE SYSTEMS AND TECHNOLOGIES.

• IMPLEMENT CONTINUOUS IMPROVEMENTS AND ADAPTATIONS IN SALESFORCE ALIGNING WITH OUR SALES AND BUSINESS NEEDS.

• SUPPORT OUR DAY-TO-DAY SALESFORCE BUSINESS NEEDS COLLABORATING WITH OUR SALES AND LEADERSHIP TEAM TO DRIVE RESULTS.

• STRIVE TO MENTOR PEERS, WHILE HELPING TO ADVANCE THEIR SALESFORCE KNOWLEDGE.

• YOU APPLY WISDOM AND KNOWLEDGE TO RESOLVE ISSUES AND CHALLENGES WHILE LOOKING FOR NEW INNOVATIVE SOLUTIONS.

Qualifications

• 7+ YEARS OF TECHNICAL PRODUCT MANAGEMENT OR TECHNICAL SYSTEM REQUIREMENTS GATHERING/ANALYSIS. EXPERIENCE WITH CONTENT MANAGEMENT, DATA, ECOMMERCE, USER INTERFACE DEVELOPMENT, SERVICE ORIENTED ARCHITECTURE, AND ANALYTICS PLATFORMS IS PREFERRED.  

• BACHELOR'S DEGREE IN BUSINESS ADMINISTRATION, COMPUTER SCIENCE, OR FOUR-YEAR RELATED DEGREE, OR EQUIVALENT JOB RELATED EXPERIENCE. EQUIVALENT EDUCATION AND/OR EXPERIENCE MAY BE CONSIDERED A SUBSTITUTE FOR THE MINIMUM EDUCATION REQUIREMENT.

• YOU ARE FAMILIAR WITH THE OUT OF THE BOX CAPABILITIES OF SALESFORCE PRODUCTS SO YOU ARE ABLE TO DIFFERENTIATE BETWEEN WHEN CUSTOM DEVELOPMENT NEEDS TO BE DONE OR NOT.

•  CERTIFICATIONS:

• Advanced Administrator

• Platform App Builder

• SUPERBADGES:

• Security Specialist

• Knowledge and ability to implement the following:

• EXPERIENCE

• Roles, Permissions & Security

• Requirements Gathering & Definition

• Object & Field Creation

• Reports

• Declarative Automation (Flows, Workflows)

•  

• Lightning Experience Reports & Dashboards Specialist

• App Customization Specialist

• Process Automation Specialist

Additional Information

ROBOTS & PENCILS ASPIRES TO HAVE A WORKFORCE THAT IS REPRESENTATIVE OF THE DIVERSITY OF OUR COUNTRY AND ENCOURAGES APPLICATIONS FROM EVERYONE.