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Affiliate Specialist

Rock Steady Boxing, Inc.

Affiliate Specialist

Indianapolis, IN
Full Time
Paid
  • Responsibilities

    Rock Steady Boxing, Inc. is an Indianapolis-based Nonprofit Organization that provides individuals living with Parkinson’s disease hope through a non-contact boxing-based fitness curriculum. Founded in 2006 by former Marion County (Indiana) Prosecutor, Scott C. Newman, who is living with Parkinson’s himself, Rock Steady Boxing, Inc. was the first boxing program of its kind in the Country. There are now over 800 affiliate locations independently owned and operating in all 50 states in the U.S. and 16 International countries/territories. The mission of Rock Steady Boxing is to empower people with Parkinson’s disease to fight back!

    FOR MORE INFORMATION REGARDING ROCK STEADY BOXING, INC. OR OUR MISSION, CHECK US OUT HERE!

    PRINCIPLE FUNCTION: The Affiliate Specialist serves as the lead point of contact for each assigned affiliate

    by providing outstanding customer service and account management support; The Affiliate Specialist

    also serves as the new affiliate liaison to provide additional support and continuity to new affiliates

    during their on-boarding, training and first-year start-up. The Affiliate Specialist assists with social media

    and organizational communications such as newsletters.

    PRIMARY DUTIES AND RESPONSIBILITIES (80%): Duties include, but are not limited to:

    1. In collaboration with the Affiliate Services Director & Sr. Affiliate Specialist, designs and develops

    an effective program plan for new affiliates that aligns with the overall goals for the affiliate

    program.

    1. Collaborates across the organization to lead a coordinated effort to provide resources and tools

    necessary to ensure all new affiliates are set-up for success in fulfillment of our mission.

    1. Screens potential affiliates to ensure training pre-requisites have been met.

    2. Serves as consultant to assigned affiliates, with particular emphasis on new affiliates, on an

    ongoing basis, including building and maintaining effective communication, increasing

    engagement with RSB headquarters, resolving issues and complaints in a timely and effective

    manner, and identifying and providing additional resources and support to affiliates.

    1. Provides excellent and efficient customer service by communicating with affiliates about their

    programs through emails, phone calls, video chats, and social media interaction.

    1. Ensures ongoing monitoring of program activities to include check-ins with affiliates and

    oversight of an annual affiliate evaluation with written evaluation findings and

    recommendations for changes to enhance the program as appropriate.

    1. Provides a timely response to affiliate questions on the Facebook Forums and responds to

    voicemails and emails within one business day.

    1. Participates in regular staff meetings.

    2. Attends Affiliate Training Camps to give presentations, provide real-time feedback on

    participants’ training experience and connect with new affiliates.

    1. Assists with social media content development and interaction.

    SECONDARY DUTIES AND RESPONSIBILITIES (15%): Duties include, but are not limited to:

    1. Provides content, as needed, for various organizational mediums such as In Your Corner

    magazine, website, and email.

    1. Ensures organizational branding standards are being upheld.3. Participates and assists with the content for bi-weekly Coach Connect meetings.

    ADDITIONAL DUTIES AND RESPONSIBILITIES (5%): Duties include, but are not limited to:

    1. Assists the President and Affiliate Services Director in event planning for the affiliate program.

    2. Acts as back-up for the Sr Affiliate Specialist as needed.

    3. Other duties as assigned.

    SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.

    QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential

    duty according to the requirements of the organization. The requirements listed below are

    representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be

    made to enable individuals with disabilities to perform essential duties and responsibilities.

    ORGANIZATION-RELATED COMPETENCIES: To perform their jobs successfully, all employees working in the

    Rock Steady Boxing organization should demonstrate the following competencies:

    • Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works

    ethically and with integrity; Upholds organizational values.

    • Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats

    others with respect and consideration regardless of their status or position; Accepts

    responsibility for personal actions; Follows through on commitments.

    • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes

    information skillfully; Develops alternative solutions; Works well in group problem solving

    situations; Uses reason even when dealing with emotional topics.

    • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to

    others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts

    success of team above own interests; Has the ability to build morale and group commitments to

    goals and objectives; Supports everyone’s efforts to succeed.

    • Customer Service – Manages difficult or emotional customer situations; Responds promptly to

    customer needs; Solicits customer feedback to improve service; Responds to requests for

    service and assistance; Meets commitments.

    • Organizational Support – Follows policies and procedures; Completes administrative tasks

    correctly and on time; Supports organizational goals and values; Benefits organization through

    outside activities; Supports affirmative action and respects diversity.

    JOB-RELATED COMPETENCIES: To perform this job successfully, employees should demonstrate the

    following competencies:

    • Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment;

    Supports and explains reasoning for decisions; Includes appropriate people in decision-making

    process; Makes timely decisions.

    • Cost Consciousness – Works within approved budget; Develops and implements cost saving

    measures; Contributes to profits and revenue; Conserves organization resources.

    • Oral and Written Communication – Speaks clearly and persuasively in positive or negative

    situations; Listens and obtains clarification; Responds well to questions; Demonstrates group

    presentation skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively;

    Reads with the ability to interpret written information.

    • Quality and Quantity – Demonstrates accuracy and thoroughness; Looks for ways to improve

    and promote quality; Applies feedback to improve performance; Monitors work to ensure

    quality; Meets productivity standards; Completes work in a timely manner; Strives to increase

    productivity; Works quickly but efficiently.

    • Safety and Security – Observes safety and security procedures; Determines appropriate action

    beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials

    properly.

    • Dependability – Follows instructions; Responds to management direction; Takes responsibility

    for own actions; Keeps commitments; Commits to long hours of work when necessary to reach

    goals; Completes tasks on time or notifies appropriate person with an alternative plan.

    Education and/or Experience: Bachelor’s degree or equivalent from a four-year college or university; or

    two to four years related experience and/or training; or equivalent combination of education and

    experience is required. Previous nonprofit customer service experience is desired.

    Other Skills and Abilities: The following skills and abilities are either required or desired.

    • Computer software skills including Microsoft Office Suite (Outlook, Word, PowerPoint,

    Publisher, and Excel).

    • The ability to understand the multiple databases and systems to include Coaches Management

    System (CMS), Donor Perfect, Stripe is required.

    • The ability to develop positive working relationships and interact effectively with affiliates and

    colleagues in required.

    • The ability to quickly adapt and embrace new software is required.

    • The ability to prepare reports is required.

    • The ability to follow all established protocols, guidelines, and departmental policies including

    attendance, safety, drug-free workplace, and personal conduct is required.

    • Excellent oral and written communication skills, including the ability to listen, communicate

    complex ideas in a public forum, and develop good relations with the larger business community

    is desired.

    • The ability to analyze and evaluate data, make determinations, and present findings in oral or

    written report form is required.

    • The ability to work alone with minimum supervision and with others in a team environment is

    required.

    • The ability to work rapidly for long periods, under time pressure, and manage and prioritize

    multiple projects simultaneously is required.

    • The ability to remain calm, perform duties, problem-solve, and make sound and rational

    decisions, including exercising independent judgment within established protocols and

    guidelines is required.

    • The ability to be sensitive to professional ethics, gender, cultural diversities, and disabilities is

    required.

    • The ability to apply standard office practices and organization skills to a variety of interrelated

    processes, tasks, and operations is required.

    • The ability to operate a computer, printer, telephone, copy machine, scanner, fax machine, and

    other office equipment is required.

    • The ability to speak, read and write in English is required. Spanish is desired.

    • The ability to travel out of town on organizational business and/or to attend conferences and

    trainings is required.

    • The ability to telecommunicate effectively and efficiently is required.

    Physical Demands: The physical demands described here are representative of those that must be met

    by an employee to successfully perform the essential functions of this job. Reasonable accommodations

    may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

    While performing the duties of this job, the employee is regularly required to sit; use hands to finger,

    handle, or feel; reach with hands and arms, and talk or hear. The employee is occasionally required to

    stand; walk; stoop, kneel, crouch, or crawl; climb or balance; taste or smell; and lift and/or move up to

    20 pounds.

    Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance

    vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral

    vision (ability to observe an area that can be seen up and down or to the left and right while eyes are

    fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial

    relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp

    focus).

    WORK ENVIRONMENT: The work environment characteristics described here are representative of those

    an employee encounters while performing the essential functions of this job. Reasonable

    accommodations may be made to enable individuals with disabilities to perform the essential duties and

    responsibilities.

    While the offices of Rock Steady Boxing are usually open from 9:00 a.m. to 5:00 p.m., Monday through

    Friday, this position may require work beyond these hours and on the weekends.

    Telecommuting allows employees to work at home, on the road or in a satellite location. At the

    discretion of the President/CEO, Rock Steady Boxing may consider telecommuting to be a viable, flexible

    work option when both the employee and the job are suited to such an arrangement. Telecommuting

    may be appropriate for some employees and jobs but not for others. Telecommuting is not an

    entitlement, it is not a companywide benefit, and it in no way changes the terms and conditions of

    employment with Rock Steady Boxing. Any telecommuting arrangement may be discontinued at any

    time.

    Consistent with the organization's expectations of confidentiality of sensitive information for employees

    working at the office, telecommuting employees will be expected to ensure the protection of

    proprietary company and customer information accessible from their home office.

    Telecommuting employees who are not exempt from the overtime requirements of the Fair Labor

    Standards Act will be required to accurately record all hours worked using Rock Steady Boxing’s time-keeping system. Hours worked in excess of those scheduled per day and per workweek require the

    advance approval of the telecommuter's supervisor. 

    AT ROCK STEADY BOXING, INC, WE PROVIDE HOPE AND IMPROVED QUALITY OF LIFE FOR INDIVIDUALS LIVING WITH PARKINSON’S DISEASE. WE HOPE YOU WILL CONSIDER JOINING OUR TEAM (AND THIS FIGHT) TODAY!