Rock Steady Boxing, Inc. is an Indianapolis-based Nonprofit Organization that provides individuals living with Parkinson’s disease hope through a non-contact boxing-based fitness curriculum. Founded in 2006 by former Marion County (Indiana) Prosecutor, Scott C. Newman, who is living with Parkinson’s himself, Rock Steady Boxing, Inc. was the first boxing program of its kind in the Country. There are now over 800 affiliate locations independently owned and operating in all 50 states in the U.S. and 16 International countries/territories. The mission of Rock Steady Boxing is to empower people with Parkinson’s disease to fight back!
FOR MORE INFORMATION REGARDING ROCK STEADY BOXING, INC. OR OUR MISSION, CHECK US OUT HERE!
PRINCIPLE FUNCTION: The Affiliate Specialist serves as the lead point of contact for each assigned affiliate
by providing outstanding customer service and account management support; The Affiliate Specialist
also serves as the new affiliate liaison to provide additional support and continuity to new affiliates
during their on-boarding, training and first-year start-up. The Affiliate Specialist assists with social media
and organizational communications such as newsletters.
PRIMARY DUTIES AND RESPONSIBILITIES (80%): Duties include, but are not limited to:
an effective program plan for new affiliates that aligns with the overall goals for the affiliate
program.
necessary to ensure all new affiliates are set-up for success in fulfillment of our mission.
Screens potential affiliates to ensure training pre-requisites have been met.
Serves as consultant to assigned affiliates, with particular emphasis on new affiliates, on an
ongoing basis, including building and maintaining effective communication, increasing
engagement with RSB headquarters, resolving issues and complaints in a timely and effective
manner, and identifying and providing additional resources and support to affiliates.
programs through emails, phone calls, video chats, and social media interaction.
oversight of an annual affiliate evaluation with written evaluation findings and
recommendations for changes to enhance the program as appropriate.
voicemails and emails within one business day.
Participates in regular staff meetings.
Attends Affiliate Training Camps to give presentations, provide real-time feedback on
participants’ training experience and connect with new affiliates.
SECONDARY DUTIES AND RESPONSIBILITIES (15%): Duties include, but are not limited to:
magazine, website, and email.
ADDITIONAL DUTIES AND RESPONSIBILITIES (5%): Duties include, but are not limited to:
Assists the President and Affiliate Services Director in event planning for the affiliate program.
Acts as back-up for the Sr Affiliate Specialist as needed.
Other duties as assigned.
SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential
duty according to the requirements of the organization. The requirements listed below are
representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be
made to enable individuals with disabilities to perform essential duties and responsibilities.
ORGANIZATION-RELATED COMPETENCIES: To perform their jobs successfully, all employees working in the
Rock Steady Boxing organization should demonstrate the following competencies:
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works
ethically and with integrity; Upholds organizational values.
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats
others with respect and consideration regardless of their status or position; Accepts
responsibility for personal actions; Follows through on commitments.
• Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes
information skillfully; Develops alternative solutions; Works well in group problem solving
situations; Uses reason even when dealing with emotional topics.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to
others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts
success of team above own interests; Has the ability to build morale and group commitments to
goals and objectives; Supports everyone’s efforts to succeed.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to
customer needs; Solicits customer feedback to improve service; Responds to requests for
service and assistance; Meets commitments.
• Organizational Support – Follows policies and procedures; Completes administrative tasks
correctly and on time; Supports organizational goals and values; Benefits organization through
outside activities; Supports affirmative action and respects diversity.
JOB-RELATED COMPETENCIES: To perform this job successfully, employees should demonstrate the
following competencies:
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment;
Supports and explains reasoning for decisions; Includes appropriate people in decision-making
process; Makes timely decisions.
• Cost Consciousness – Works within approved budget; Develops and implements cost saving
measures; Contributes to profits and revenue; Conserves organization resources.
• Oral and Written Communication – Speaks clearly and persuasively in positive or negative
situations; Listens and obtains clarification; Responds well to questions; Demonstrates group
presentation skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively;
Reads with the ability to interpret written information.
• Quality and Quantity – Demonstrates accuracy and thoroughness; Looks for ways to improve
and promote quality; Applies feedback to improve performance; Monitors work to ensure
quality; Meets productivity standards; Completes work in a timely manner; Strives to increase
productivity; Works quickly but efficiently.
• Safety and Security – Observes safety and security procedures; Determines appropriate action
beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials
properly.
• Dependability – Follows instructions; Responds to management direction; Takes responsibility
for own actions; Keeps commitments; Commits to long hours of work when necessary to reach
goals; Completes tasks on time or notifies appropriate person with an alternative plan.
Education and/or Experience: Bachelor’s degree or equivalent from a four-year college or university; or
two to four years related experience and/or training; or equivalent combination of education and
experience is required. Previous nonprofit customer service experience is desired.
Other Skills and Abilities: The following skills and abilities are either required or desired.
• Computer software skills including Microsoft Office Suite (Outlook, Word, PowerPoint,
Publisher, and Excel).
• The ability to understand the multiple databases and systems to include Coaches Management
System (CMS), Donor Perfect, Stripe is required.
• The ability to develop positive working relationships and interact effectively with affiliates and
colleagues in required.
• The ability to quickly adapt and embrace new software is required.
• The ability to prepare reports is required.
• The ability to follow all established protocols, guidelines, and departmental policies including
attendance, safety, drug-free workplace, and personal conduct is required.
• Excellent oral and written communication skills, including the ability to listen, communicate
complex ideas in a public forum, and develop good relations with the larger business community
is desired.
• The ability to analyze and evaluate data, make determinations, and present findings in oral or
written report form is required.
• The ability to work alone with minimum supervision and with others in a team environment is
required.
• The ability to work rapidly for long periods, under time pressure, and manage and prioritize
multiple projects simultaneously is required.
• The ability to remain calm, perform duties, problem-solve, and make sound and rational
decisions, including exercising independent judgment within established protocols and
guidelines is required.
• The ability to be sensitive to professional ethics, gender, cultural diversities, and disabilities is
required.
• The ability to apply standard office practices and organization skills to a variety of interrelated
processes, tasks, and operations is required.
• The ability to operate a computer, printer, telephone, copy machine, scanner, fax machine, and
other office equipment is required.
• The ability to speak, read and write in English is required. Spanish is desired.
• The ability to travel out of town on organizational business and/or to attend conferences and
trainings is required.
• The ability to telecommunicate effectively and efficiently is required.
Physical Demands: The physical demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger,
handle, or feel; reach with hands and arms, and talk or hear. The employee is occasionally required to
stand; walk; stoop, kneel, crouch, or crawl; climb or balance; taste or smell; and lift and/or move up to
20 pounds.
Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance
vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral
vision (ability to observe an area that can be seen up and down or to the left and right while eyes are
fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial
relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp
focus).
WORK ENVIRONMENT: The work environment characteristics described here are representative of those
an employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential duties and
responsibilities.
While the offices of Rock Steady Boxing are usually open from 9:00 a.m. to 5:00 p.m., Monday through
Friday, this position may require work beyond these hours and on the weekends.
Telecommuting allows employees to work at home, on the road or in a satellite location. At the
discretion of the President/CEO, Rock Steady Boxing may consider telecommuting to be a viable, flexible
work option when both the employee and the job are suited to such an arrangement. Telecommuting
may be appropriate for some employees and jobs but not for others. Telecommuting is not an
entitlement, it is not a companywide benefit, and it in no way changes the terms and conditions of
employment with Rock Steady Boxing. Any telecommuting arrangement may be discontinued at any
time.
Consistent with the organization's expectations of confidentiality of sensitive information for employees
working at the office, telecommuting employees will be expected to ensure the protection of
proprietary company and customer information accessible from their home office.
Telecommuting employees who are not exempt from the overtime requirements of the Fair Labor
Standards Act will be required to accurately record all hours worked using Rock Steady Boxing’s time-keeping system. Hours worked in excess of those scheduled per day and per workweek require the
advance approval of the telecommuter's supervisor.
AT ROCK STEADY BOXING, INC, WE PROVIDE HOPE AND IMPROVED QUALITY OF LIFE FOR INDIVIDUALS LIVING WITH PARKINSON’S DISEASE. WE HOPE YOU WILL CONSIDER JOINING OUR TEAM (AND THIS FIGHT) TODAY!