Job Description

Job Description

Deliver excellence in Customer Service through fast and accurate processing of orders, while acting like a key liaison between our customers and our company assisting them with general inquiries.

You will join a company in which you will be able to grow your career and develop your leadership skills while providing our customers with exclusive high-quality service while combining the functions of (a) warehouse, (b) brand and product showroom, and (c) sales network.

What will you be doing?

As an Inside Service Representative, we expect you to deliver excellence in Customer Service through fast and accurate processing of orders, while acting like a key liaison between our customers and our company assisting them with general inquiries regarding but not limited to: pricing, products, availability of inventory, delivery scheduling, order confirmations and keeping their account up to date in respect to receivables.

You are going to to be successful in this position if you are excited to help both external and internal customers being patient, empathetic and passionately communicative to all. We expect our Inside Sales Representatives to put themselves in our customer’s shoes and advocate for them when necessary. As an Inside Sales Representative you will be working with different tasks:

Organization and Administration

• Perform and keep record of documents in the center according to its needs; this includes but is not limited to, accounts receivable, accounts payables, invoices, credits, tax certificates and customer payments records.
• Manage and maintain the showroom; this includes ordering and stocking supplies needed, maintaining equipment, placing marketing materials, logging attending to daily visitors and events, recording each visitor/event into Stone Profit Systems (SPS).
• Support the sales team by, preparing sample shipments for customers and end users, checking stock of materials when requested, as well as highlighting any possible stock issues that may arise to help them achieve and exceed sales targets.

Customer Service

• Responsible for developing and maintaining customer relationships by creating and monitoring purchase orders, scheduling visits to showroom, leading viewings & reservation of specific material slabs, solving customer issues, processing orders, scheduling material deliveries and maintaining customer account receivables.
• Provide customer support over the phone, face-to-face, and via email.
• Perform analysis in SPS as directed by Operations or Sales for sales/promotion force.

What are we looking for?

EXPERIENCE

Required

• 2+ years of experience in Customer Service.
• 1+ year of experience with invoicing and order entry.

Desired

• Customer Service experience in construction, manufacturing, distribution or related industry experience.

EDUCATION

Required

• High School Diploma/GED

Desired

• Bachelor’s degree in Business, Communication, Marketing or related fields.

KNOWLEDGE

• Proficiency in G Suite.

SKILLS

• Excellent customer service skills
• Ability to multi-task and work in an extremely fast paced environment
• Advanced written and verbal communication skills, both verbal and written.

Required

• Self-confidence
• Flexibility
• Initiative
• Safety oriented
• Passion
• Respect towards others

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

We have masks and hand sanitizer onsite.

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 1 year (Required)

Work Location: One location

Salary

$15 - $19 per hour

Company Description

RockIt Careers is committed to helping candidates find the jobs that fit their interests and talents. We specialize in recruiting for start-ups as well as small to mid-sized established businesses.

Company Description

RockIt Careers is committed to helping candidates find the jobs that fit their interests and talents. We specialize in recruiting for start-ups as well as small to mid-sized established businesses.