About RockItCoin:

RockItCoin is a blockchain technology company headquartered in Chicago, Illinois, and is a leader in the cryptocurrency space. The company has built a nationwide network of bitcoin ATMs and is targeting international expansion to achieve its goal of bringing cryptocurrency to the masses.

About the Role:

RockItCoin is seeking a Customer Service Agent to play a pivotal role in assisting our customers with cryptocurrency transactions conducted through our nationwide kiosk network. In this position, you will gain insights into consumer-facing cryptocurrency transactions and acquire experience in AML, KYC, as well as marketing websites and platforms, including AdWords and Google My Business. The ideal candidate is tech-savvy, possesses customer service expertise, and has a working knowledge of the crypto landscape.

We are rapidly growing and looking for a self-motivated and goal-oriented individual eager to build a career in the blockchain technology industry. You will work in an energetic office environment and help us achieve our goal of bringing cryptocurrency to the masses!

What You Will Do:

• Answer communications from customers and assist them in buying and selling cryptocurrency at the RockItCoin kiosks.
• Maintain Customer experience in Genesis software with their crypto transactions.
• Monitor systems including Genesis, Freshdesk, Grasshopper, and Gmail.
• Provide support for customers and team in order to increase efficiency and sales.
• Follow all compliance and reporting requirements to assist RockItCoin as a registered Money Services Business (“MSB”).
• Educating customers on the ATM and the functions of the RockItCoin app.
• Explaining blockchain to customers to help provide an understanding of what happened with their transactions.
• Miscellaneous administrative and office work.
• Other related tasks as assigned.

What We Are Looking For:

• Minimum age requirement: 18 years old.
• Proficiency in Spanish is highly desirable.
• Ability to maintain calm when speaking to frustrated customers.
• Experience in a customer service position or call center is a plus.
• Critical thinker who is resourceful in finding solutions.
• Reliable and Trustworthy.
• Ability to take direction and work cooperatively with others.
• Outstanding work ethic, integrity, and commitment.
• Basic understanding of the cryptocurrency ecosystem is a plus.
• Critical thinker who is resourceful in finding solutions.
• Excellent written and oral communication skills.
• Self-starter, ability to thrive in a fast-paced, start-up environment.
• Outstanding work ethic, integrity, and commitment.

Who you are:

RockItCoin is looking to add individuals who are -

• People-Centric – You strive to understand our customers, employees, and community while providing an extraordinary experience.
• Open – You communicate honestly, respectfully, and inclusively.
• Results Driven – You work exceptionally well with people and know how to deliver.
• Innovative – You are an iterative work in progress continuously striving to be better and always moving the ball forward.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to positions. Please let us know if you require accommodations during the interview process.

What we can offer you:

• Starting Rate: $17.50/hour (with potential for a pay increase after the probation period and demonstrating strong performance)
• Benefits (Medical, Dental, Vision, Commuter, FSA, and more!)
• 401k Plan + Matching
• Paid Time Off (Vacation/Sick/Holidays)
• Employee Assistance Program
• Complimentary espresso coffee, drinks, snack bar, and more!
• Continuous learning opportunities paid for by RockItCoin!
• Matching charitable donations of your choice.
• Fun Employee Resource Groups!
• Exciting, fast-paced environment
• Arcade machine in the office!
• Birthday and Anniversary Recognitions!
• Casual dress

Work Location:

• Headquarters - Chicago, IL 60654

Schedule:

• Flexible Schedule
• Full-Time: 40 hours a week
• Training Requirement: Must be available for on-site training for 1-2 months during hours between 9 am and 5 pm

Job Type: Full-time

Classification: Hourly/Non-Exempt

RockItCoin, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.