ABOUT THE TECHNICAL CUSTOMER SUPPORT AGENT POSITION
As the newest member of the Customer Support team at Rockbot, you will have the opportunity to provide high level, white glove customer service to our ever-growing customer base. In return, you will help us understand our customers' needs by reporting emerging trends learned from working incoming tickets, chats and phone calls. We are looking for someone who is a highly motivated self-starter and who will bring with them a solid background in providing high-level technical customer service in a fast-paced, ever-changing contact center environment.
Our perfect team member is passionate about working closely with customers to find solutions that maximize their satisfaction with our product suite. You thrive in problem-solving, finding efficient ways to work through complex customer inquiries, and are extremely comfortable communicating with customers via written and verbal channels. You're incredibly organized and have strong time management skills. It's critical that you have a mindset for using technology and can quickly learn how to use new tools._ _
PLEASE NOTE, THIS ROLE IS LOCATED IN DETROIT, MICHIGAN.
Technical Customer Support Agent Responsibilities:
Technical Customer Support Agent Skills: