Job Description

ROCKETSOURCE IS LOOKING FOR A CREATIVE/DATA DRIVEN UX/UI DESIGNER WHO IS PASSIONATE ABOUT WORKING ACROSS MULTIPLE TEAMS TO BUILD INNOVATIVE SOLUTIONS AND EXPERIENCES THAT ARE MORE THAN THE SUM OF THEIR PARTS.  HUNGRY TO SKILL UP IN BLEEDING EDGE DATA COLLECTION SKILLS TO PRODUCE SUBLIME CUSTOMER EXPERIENCES VIA DIGITAL INTERFACES? DO YOU THRIVE IN TURNING AMBIGUITY INTO CLARITY? DO YOU ENJOY WORKING WITH AND AROUND SMART PEOPLE TO SOLVE COMPLEX PROBLEMS?  DO YOU TAKE PRIDE IN HIGH-QUALITY OWNERSHIP OF A PROJECT?  IF THE ANSWER IS A RESOUNDING “YES”, WE’RE LOOKING FOR SOMEONE WHO CAN SEE THE LARGER PICTURE WHILE STAYING RELENTLESSLY FOCUSED ON THE DETAILS...THE DETAILS THAT MAKE AND BREAK AMAZING EXPERIENCES.  

RESPONSIBILITIES

UX/UI DESIGNER WILL BE RESPONSIBLE FOR MANAGING CLIENT EXPECTATIONS, IMPLEMENT USER TESTING FEEDBACK DATA LOOPS, TIMELINES, RESOURCES, AS WELL AS LEARNING ABOUT CLIENT BUSINESS MODEL, GOALS, AND OBJECTS, TO DELIVER BEST-IN-CLASS EXPERIENCES IN THE FORM OF WEBSITES, CUSTOM SOFTWARE, AND MOBILE APPS, WITH THE GOAL OF DELIVERING EVERY PROJECT ON TIME, WITHIN BUDGET AND WITHIN SCOPE IN A FAST-PACED ENVIRONMENT.

• GATHERING AND EVALUATING CLIENT  REQUIREMENTS, IN COLLABORATION WITH PRODUCT MANAGERS AND ENGINEERS

• IMPLEMENT USER TESTING FEEDBACK DATA LOOPS

• ILLUSTRATING DESIGN IDEAS USING STORYBOARDS, PROCESS FLOWS AND SITEMAPS

• DESIGN GRAPHIC USER INTERFACE ELEMENTS

• BUILD PAGE NAVIGATION BUTTONS AND SEARCH FIELDS

• DEVELOP UI MOCKUPS AND PROTOTYPES THAT CLEARLY ILLUSTRATE HOW SITES FUNCTION AND LOOK LIKE

• CREATE ORIGINAL GRAPHIC DESIGNS (E.G. IMAGES, SKETCHES AND TABLES)

• PREPARE AND PRESENT ROUGH DRAFTS TO INTERNAL TEAMS AND KEY STAKEHOLDERS

• IDENTIFY AND TROUBLESHOOT UX PROBLEMS

• CONDUCT LAYOUT ADJUSTMENTS BASED ON USER FEEDBACK

• ADHERE TO STYLE STANDARDS ON FONTS, COLORS AND IMAGES

• COORDINATE AND MAINTAIN RELATIONSHIPS WITH INTERNAL RESOURCES AND THIRD PARTIES/VENDORS FOR THE FLAWLESS EXECUTION OF PROJECTS

• ASSIST IN THE DEFINITION OF PROJECT SCOPE AND OBJECTIVES, INVOLVING ALL RELEVANT STAKEHOLDERS AND ENSURING TECHNICAL FEASIBILITY

• CREATE AND MAINTAIN COMPREHENSIVE PROJECT DOCUMENTATION

• INNOVATE AND/OR RECOMMEND ANY REDESIGN OR IMPROVEMENT TO SYSTEMS

• FORESEE PROBLEMS AND PREVENT THEM BY TAKING IMMEDIATE ACTION

• IDENTIFY, GATHER AND PROCESS RELEVANT INFORMATION TO MAKE RECOMMENDATIONS, NEGOTIATE, OR RESOLVE PROBLEMS THAT AFFECT EACH PROJECT ON A REGULAR BASIS.

• MAINTAIN HIGH ETHICAL STANDARDS IN DEALING WITH SENSITIVE DATA

• ENGAGE IN CX DISCOVERIES INTERNALLY AND EXTERNALLY, WHEN REQUESTED

• COLLABORATE WITH THE BUSINESS DEVELOPMENT TEAM IN THE ACQUISITION AND RETENTION OF CLIENTS

• DRIVE PROJECT INTEGRATION TO BUILD MEMORABLE EXPERIENCES FOR OUR CLIENTS

• PARTNER WITH TEAM TO SOLVE CHALLENGES, ENGINEER SOLUTIONS AND FACILITATE EXECUTION

• MAKE INDEPENDENT DECISIONS WITHOUT DIRECTION

• CONTINUE TO LEARN AND GROW

• ASSIST OTHERS WHEN POSSIBLE

REQUIREMENTS

• PROVEN WORK EXPERIENCE AS A UI/UX DESIGNER OR SIMILAR ROLE

• PORTFOLIO OF DESIGN PROJECTS

• KNOWLEDGE OF WIREFRAME/UI TOOLS (FIGMA, SKETCH, INVISION)

• UP-TO-DATE KNOWLEDGE OF DESIGN SOFTWARE LIKE ADOBE SUITE

• TEAM SPIRIT; STRONG COMMUNICATION SKILLS TO COLLABORATE WITH VARIOUS STAKEHOLDERS

• AT LEAST FOUR YEARS OF EXPERIENCE IN THE INDUSTRY OF WEB-BASED APPLICATION DESIGN

• LEARN HOW TO COLLECT DATA USING THE ROCKETSOURCE PROPRIETARY BUSINESS FRAMEWORK

• COMMUNICATION SKILLS: ABILITY TO FACE PROJECT STAKEHOLDERS AND ACTIVELY LISTEN, ACKNOWLEDGE, INTERACT, COLLABORATE AND SET EXPECTATIONS. ABILITY TO ALSO WRITE TO STAKEHOLDERS IN THE FORM OF EMAILS, REPORTS, PLANS, ETC.

• LEADERSHIP SKILLS: KEEP TEAM MOTIVATED, RESOLVE CONFLICTS AND MAKE HARD DECISIONS

• INTERPERSONAL SKILLS: BUILD A RELATIONSHIP OF TRUST AND RESPECT WITH STAKEHOLDERS

• TIME MANAGEMENT: WORK WITH TEAM MEMBERS, CLIENTS, AND MANAGEMENT, OFTEN SPINNING MULTIPLE PLATES AT ONCE, IN A FAST-PACED ENVIRONMENT

• PROBLEM-SOLVING: IDENTITY, GATHER AND PROCESS RELEVANT INFORMATION TO MAKE RECOMMENDATIONS, NEGOTIATE OR RESOLVE PROBLEMS

BENEFITS

• PAID TIME OFF FOR SICK DAYS AND VACATION

• PAID HEALTH INSURANCE

• PAID HOLIDAYS

• PROFESSIONAL DEVELOPMENT

• JOB TYPE: FULL-TIME

Company Description

RocketSource is a progressive digital services company providing innovative solutions in strategy, creative, technology, data and operations. Grounded in end-to-end Customer Experiences and insights-driven intelligent operations, we solve complex challenges for some of the most disruptive and market-leading brands in the world.