Rocketbook reusable notebooks have revolutionized the way millions of people use and digitize handwritten notes at work and in the classroom. In the past few years, we've become a disruptive force in the office supply industry by delivering a unique blend of digital and physical innovation. We're just getting started in our mission to revolutionize personal and team productivity.

The Sales Operations team is growing and we are looking for a creative, innovative, and resourceful Order Management Specialist. Your mission will be to keep the outflow of product and orders running smoothly - maximizing our revenue and customer satisfaction all at the same time. You'll collaborate daily with the Sales Team to support them in fulfilling customer requests, and you'll communicate directly with customers all over the world. You will have a massive impact on the company trajectory as you will implement concepts that will fuel Rocketbook's next phase of crazy growth.

WHO YOU ARE:

• Extraordinarily attentive to detail and highly organized
• Systematic in your approach to work - must be able to manage and prioritize multiple tasks and issues
• Able to problem solve independently with the discretion to know when escalation is necessary
• Succinct and skilled communicator
• Enthusiastic, dependable, self-motivated, and awesome at putting customers first
• Experienced at interacting with internal and external stakeholders, and balancing the needs of many
• Experienced in order management (a minimum of 3 years)
• Capable with Microsoft Excel as well as GoogleDocs & GoogleSheets 
• Must be familiar with pivot tables, vlookups, data validation, formatting, and advanced filtering
• Familiar with EDI and QBO as an OMS

WHAT YOU'LL DO:

• Fulfill orders, including order entry, administration, shipping and delivery of goods from receipt to delivery.
• Confirm and verify information on purchase orders, including pricing, products, freight terms and payment terms.
• Perform accurate data entry into company tracking system, including order entry, credits, debits and pricing.
• Coordinate with warehouse and Logistics Manager on demand and inventory, concerning material availability for timely shipments.
• Provide documentation to customers upon request or as needed or as standard customer requirements.
• Communicate with third party logistic provider 
• Manage customer consignment order activities and perform monthly inventory reconciliation, ensure accurate monthly billing
• Provide backup support to team members.
• Respond to and resolve customer inquiries.
• Track and respond to partner compliance issues
• Manage weekly reconciliation of units shipped

WHAT YOU WON'T DO:

• Wait for creative ideas to be handed to you, or initiative to be requested of you
• Work within the strict boundaries of your job description or department charter
• Be uncourteous to your teammates, not help them succeed, or hold back opportunities to help the business grow
• Remain stagnant as a professional and individual
• Keep your curiosity, opinions, quirks, and terrible jokes to yourself

NO NEED TO APPLY IF:

• You aren't an entrepreneurial self-starter.
• You don't have ideas and you wait for someone else to execute.
• You can't strategically plan OR you are highly uncomfortable when the plan changes.
• You aren't curious and don't want to grow individually.
• You can't give and receive LOTS of constructive feedback.
• You aren't fun to be around.
• You hate geeky sci-fi movies and cheesy space puns.

BENEFITS:

• Competitive salary
• Health, Dental and Vision Insurance
• Flexible and unlimited vacation policy
• 401(K) plan with match
• Remote-work friendly

Rocketbook is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.