Job Description

We are seeking an energetic, dedicated person to fill a Medical Office Receptionist position with some Medical Assistant responsibilities at Rocky Mountain Kidney Care, LLC, at our Aurora, Colorado location.   

The primary responsibilities of this position are:

Medical Office Receptionist:

• Greets patients and visitors in a prompt, courteous and helpful manner. 
• Primary for answering telephone, screens and directs calls, takes messages and provides information, and documents as appropriate.
• Issues forms to patients to complete, gives clear instructions and offers assistance. Reviews all forms for completion and signatures. 
• Checks in patients, verify and update necessary information in the medical record, obtains copies of ID and insurance card(s); takes patients photo.
• Screens visitors and responds to routine requests for information
• Confirms appointments.
• Ensures all calls returned by End of Day, consistently documenting in Patient’s chart details of every call/visit.  
• Protects patients' rights by maintaining confidentiality of personal and financial information, per HIPAA; and patient safety per OSHA guidelines.

Medical Assistant: 

• Preps charts in advance and day of appt. This includes getting records and calling patients. Also verifying that appointments are made correctly.
• Greets, receives, and rooms patients for appointments/procedures; conducts interviews with patients, measures vital signs, and records information.
• Maintains patients’ rooms and stocks rooms and supply orders.
• Scans documents in charts.
• Schedules radiology and lab appointments, biopsies, IV infusions and referral appts.
• Obtains authorization for prescriptions and procedures.
• Documents all phone calls and data for patient visit for rooming and vaccinations

*Please note that this is not an all-inclusive list of the responsibilities of the position.

Qualifications/Requirements:

• Education:  High school diploma or GED, 
• Completion of formal training program as nursing/medical assistant and/or comparable experience in clinical setting is preferred 
• Knowledge of medical terminology. 
• Exceptional customer service and critical thinking skills 
• Ability to defusing tense situations through diplomatic problem-solving
• Demonstrated competence in reacting to and handling emergencies.
• Able to work collaboratively with multiple health professionals in a busy and complex environment using tact, diplomacy, and discipline.
• Ability to understand and adhere to established policies, procedures, and protocols.
• Strong charting/documentation skills.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Good judgement with the ability to make timely and sound decisions
• Ability to operate computer and other office equipment
• Three years’ experience working in direct patient care scenarios is preferred.

Physical Job Requirements:

• Frequent long periods of standing, bending, stooping, walking, sitting
• The ability to lift up to 30 lbs.
• Reasonable accommodations may be made for individuals with disabilities

What we can offer:

• Competitive compensation plans. 
• Competitive medical, dental, and vision plans, generous paid-time off and a 401k Retirement Plan with a company match